Rev. E FAQ C-1
TM-H6000III Technical Reference Guide
Appendix C
FAQ
C.1 Serial Interface
C.1.1 The printer does not operate correctly or the printer does not print. What
should I do?
❏ Confirm that the cable is connected correctly.
• Is the cable wiring between the printer and the host PC correct? See the wiring cable
diagrams shown in “What is the cable wiring for connecting a printer and a host PC with
a serial interface?” on page 2 of this section.
• Confirm that the COM port (1 or 2) of the host PC to which the printer is connected is
correct.
• Confirm that the cable is not broken.
❏ Confirm that the DIP switch settings of the printer are correctly set.
• Confirm that the settings such as the baud rate for the printer are the same as those of the
host PC.
❏ Confirm that all necessary drivers are installed. For details, see the manuals for the drivers.
❏ Confirm that the necessary settings of the driver are correct. Is the output port setting
correctly set? Is the baud rate the same as that of the printer?
C.1.2 Printing takes a long time. What should I do?
❏ Compared to other interfaces, the transmission speed of a serial interface is slower;
therefore, when transmitting large amount of data, printing may take time. Especially, when
using TrueType fonts with the APD (Advanced Printer Driver), the printing will take time. It
is recommended to use the built-in fonts of the printer.
C.1.3 The Customer Display does not operate correctly. What should I do?
❏ Confirm that the DIP switch settings of the Customer Display and the TM are correctly set.
❏ Confirm that the Customer Display connector is correctly connected.
❏ Confirm that the jumper switch settings are correct.
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