C-6 FAQ Rev. E
C.2.4 Is there limitation for the length of a cable?
❏ The length and the quality of a cable must conform to the IEEE1284 standards. A cheap cable
or a long cable may not conform to the standard. Use as short a cable as possible.
C.2.5 Can a Customer Display be connected?
❏ No. A Customer Display cannot be connected.
C.2.6 When I turned on the printer with a parallel interface and then turned on the
PC, the message “New hardware has been found.” appeared and
the device “EPSON TM-Px.xx” was detected. What is “EPSON TM-Px.xx”?
❏ It is the device ID of the parallel interface board used with the TM printer. Regardless of the
connected printer model, it is the common name.
C.2.7 Printer cannot be reset. What should I do?
❏ Confirm that the reset function is enabled by the DIP switch setting.
C.3 USB Interface
C.3.1 The TM printer does not operate. What should I do?
❏ If the printer power has been turned on before installing the printer driver, the printer driver
will not operate correctly.
❏ Confirm usage conditions of the interface.
• If the USB host controller of the host PC is USB 2.0, a USB 2.0 hub is used, or the TM
printer is a HighSpeed model, the guaranteed operating systems are Windows 2000 SP4
or later and Windows XP SP1 or later and Windows Vista.
❏ Confirm that the BIOS setting is correct.
• Confirm that USB items are set to “Enabled.” If they are disabled, change the settings to
“Enabled.”
❏ Confirm that the power cable and the USB cable are correctly inserted.
• Be sure to use a USB cable that conforms to the USB 2.0 standard certification (with the
USB logo) and a USB hub (USB 1.1 or higher).
❏ Confirm that all necessary devices such as the TM printer and the USB hub are turned on.
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