Error Messages Solutions
Check that the printer driver is installed on the
computer and that the port settings for the
printer are correct.
Make sure the printer port is selected correctly in -Property > -Port
from the -Printer menu as follows.
USB connection: -USBXXX
Network connection: -EpsonNet Print Port
Check that the printer driver is installed on the
computer and that the USB port settings for the
printer are correct.
Recovery Mode The printer has started in recovery mode because the rmware update
failed. Follow the steps below to try to update the
rmware
again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the rmware over a network
connection.)
2. Visit your local Epson website for further instructions.
Related Information
& “Contacting Epson Support” on page 253
& “Installing the Latest Applications” on page 192
Error Code on the Status Menu
If a job does not complete successfully, check the error code displayed on the history of each job. You can check the
error code by pressing the
button, and then tapping Job Status. See the following table to nd the problem and
its solution.
Code Problem Solution
001 The product was turned o by a power failure. -
101 The memory is full. Try the methods below to reduce the size of the print
job.
❏ Lower the print quality and the resolution.
❏ Change the format setting.
❏ Reduce the number of images, letters or fonts
used in the print job.
102 Collated printing has failed due to a lack of available
memory.
Try the methods below to reduce the size of the print
job. If you do not want to use these methods, try
printing one copy at a time.
❏ Lower the print quality and the resolution.
❏ Change the format setting.
❏ Reduce the number of images, letters or fonts
used in the print job.
103 Printing quality has been lowered due to a lack of
available memory.
If you do not want to lower the print quality, try the
following methods to reduce the size of the print job.
❏ Change the format setting.
❏ Reduce the number of images, letters or fonts
used in the print job.
User's Guide
Solving Problems
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