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IIDTool
GAP Diagnostic 2019-07-15 All Rights Reserved
User Manual : Version 33, Firmware V3.0
Troubleshooting, updater software
Occasionally, some obstacles can arise when using the updater software. Here are tips to get around
them.
Problems Solutions
The updater software is not working properly or
cannot connect to the internet.
Change software permission in Firewall Settings
The updater software is not working properly
evenafterpermissionwasgrantedintherewall
Momentarilydisablethecomputer’srewall
Unable to perform the update (rare)
Try again with :
AnotherUSBPortor;
AnotherUSBcableor;
Adierentcomputer
The message “Device Not Found” is displayed
after pressing “FIND DEVICE”
Check that the tool is recognized by Windows.
See the FAQ located on the website for further
details. https://www.gap-diagnostic.com/faq/
Table 13. Troubleshooting, updater software
Ifotherdicultiesariseduringthermwareupdate,contactthemanufacturer:support@GAP-Dia-
gnostic.com
2.5.3 Language
YoucanchoosebetweenarmwareinFrenchorEnglishlanguageinstep3,section 2.5.1.
App: Thelanguageoftheapplicationisthesameasthatusedbythemobiledevice.Thermware
and the mobile device must be in the same language.