GE Voluson P6 - Section 7-10 Troubleshooting Trees, Instructions and Tech Tips

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GE DRAFT VOLUSON™ P8/VOLUSON™P6

DIRECTION 5775469, R

EVISION 3 DRAFT (JULY 19, 2018) BASIC SERVICE MANUAL

Chapter 7 - Diagnostics/Troubleshooting 7-59

Section 7-10

Troubleshooting Trees, Instructions and Tech Tips

Table 7-9 below outlines Voluson™ P8/Voluson™P6 troubleshooting trees and instructions shown in the

sub-sections.

Table 7-9 Troubleshooting Trees and Instructions

Sub-section Description Page Number

7-10-1

System does not boot up

7-65

7-10-2

Noise disturbs the Image

7-66

7-10-3

Trackball - Impaired Sensitivity

7-67

7-10-4

Printer Malfunction

7-68

7-10-5

Monitor Troubleshooting

7-69

7-10-6

DVD/CD±R/RW Drive Test

7-70

7-10-7

Network Troubleshooting

7-72

7-10-8

Tec h Tip s

7-73

Main Page

Important Precautions3
Chapter 141
Introduction41
- Section 1-1 Overview41
- Section 1-2 Important Conventions43
- Section 1-3 Safety Considerations47
- Section 1-4 Electromagnetic Compatibility (EMC)55
- Section 1-5 Customer Assistance56
  - 1-5-1 Contact Information56
  - 1-5-2 System Manufacturer57
Chapter 259
Site Preparation59
- Section 2-1 Overview59
  - 2-1-1 Purpose of Chapter 259
- Section 2-2 General Console Requirements60
- Section 2-3 Facility Needs64
Chapter 369
Setup Instructions69
- Section 3-1 Overview69
  - 3-1-1 The Purpose of Chapter 369
- Section 3-2 Set Up Reminders70
- Section 3-3 Receiving and Unpacking the Equipment73
- Section 3-4 Preparing for Set Up77
  - 3-4-1 Verify Customer Order77
  - 3-4-2 EMI Protection78
- Section 3-5 Connection of Auxiliary Devices79
- Section 3-6 Completing the Set Up92
- Section 3-7 Printer Installation99
- Section 3-8 System Configuration123
- Section 3-9 Available Probes135
- Section 3-10 Software/Option Configuration135
- Section 3-11 Connectivity Setup136
  - 3-11-1 Connectivity Introduction136
- Section 3-12 Network Configuration139
- Section 3-13 Connectivity Setup Worksheet158
- Section 3-14 Paperwork160
  - 3-14-1 Product Locator Installation160
  - 3-14-2 User Manual(s)160
Chapter 4161
Functional Checks161
- Section 4-1 Overview161
  - 4-1-1 Purpose of Chapter 4161
- Section 4-2 Required Equipment161
- Section 4-3 General Procedure162
- Section 4-4 Functional Checks169
  - 4-4-1 Patient Archive (Image Management)170
  - 4-4-2 Erasing DVD/CD171
- Section 4-5 Backup and Restore Database, Preset Configurations and Images172
- Section 4-6 Software Configuration Checks185
  - 4-6-1 System Setup185
  - 4-6-2 Measure Setup186
- Section 4-7 Peripheral Checks187
- Section 4-8 Mode Transition203
- Section 4-9 Site Log204
Chapter 5205
Components and Functions (Theory)205
- Section 5-1 Overview205
  - 5-1-1 Purpose of Chapter 5205
- Section 5-2 General Information206
- Section 5-3 FrontEnd Processor229
- Section 5-4 BackEnd Processor234
  - 5-4-1 Hard Disk Drive235
  - 5-4-2 SOM (System On Module)235
    - 5-4-2-1 Congatec235
- Section 5-5 Internal I/O237
- Section 5-6 OPIO (User Interface)238
- Section 5-7 Monitor244
- Section 5-8 Monitor setup244
- Section 5-9 External I/O245
- Section 5-10 Peripherals246
- Section 5-11 Power Distribution247
- Section 5-12 Service Platform (InSite Exc)254
  - 5-12-1 Introduction254
  - 5-12-2 Access / Security254
    - 5-12-2-1 Local Access255
    - 5-12-2-2 Remote Access256
- Section 5-13 Common Service Desktop (CSD)257
  - 5-13-1 Internationalization257
- Section 5-14 Service Page258
- Section 5-15 Boot Screen Functions264
  - 5-15-1 Overview264
- Section 5-16 Windows Start Menu267
- Section 5-17 LINUX - Voluson Maintenance System269
Chapter 6289
Service Adjustments289
- Section 6-1 Overview289
  - 6-1-1 Purpose of Chapter 6289
- Section 6-2 Regulatory289
- Section 6-3 LCD Monitor Adjustment290
- Section 6-4 Modification of Keyboard Layout291
  - 6-4-1 Setup the Voluson™ P8/Voluson™P6 Keyboard Language Layout291
Chapter 7293
Diagnostics/Troubleshooting293
- Section 7-1 Overview293
  - 7-1-1 Purpose of Chapter Voluson™ P8/Voluson™P6293
  - 7-1-2 Overview293
- Section 7-2 Collect Vital System Information294
  - 7-2-1 Request for Service (RFS)296
  - 7-2-2 Shortcuts List298
- Section 7-3 Check Points Voltages301
  - 7-3-1 How to check power301
    - 7-3-1-1 Dachstein Power Supply (DPS)301
- Section 7-4 Screen Captures and Logs302
- Section 7-5 Remote Access to Service Platform311
- Section 7-6 Common Service Desktop (CSD)317
- Section 7-7 Hardware Tests335
- Section 7-8 Minimum Configuration to Boot/Scan346
  - 7-8-1 Booting without using the Ultrasound Hardware346
- Section 7-9 User Interface Troubleshooting349
  - 7-9-1 Console Test349
- Section 7-10 Troubleshooting Trees, Instructions and Tech Tips351
- Section 7-11 Error Messages361
Chapter 8363
Replacement Procedures363
- Section 8-1 Overview363
  - 8-1-1 Purpose of Chapter 8363
  - 8-1-2 Returning/Shipping System, Probes and Repair Parts365
- Section 8-2 System Software - Installation/Upgrade Procedure366
  - 8-2-1 Before the Installation/Upgrade procedure366
    - 8-2-1-1 System Functional Checks367
    - 8-2-1-2 Check vital System Setup data368
  - 8-2-2 System Software - Installation Procedure (FMI from DVD)370
  - 8-2-3 Software DVD Storage374
  - 8-2-4 Software Update Package - Download/Installation Procedure375
    - 8-2-4-1 Overview375
    - 8-2-4-2 Update Procedure375
- Section 8-3 Software and Functional Checks after Installation/Upgrade Procedure382
- Section 8-4 Image Settings Only - Loading Procedure384
  - 8-4-1 Introduction384
  - 8-4-2 Loading Procedure384
- Section 8-5 Full Backup (Full System Configuration) - Loading Procedure384
  - 8-5-1 Introduction384
  - 8-5-2 Loading Procedure384
- Section 8-6 Image Archive - Loading Procedure384
  - 8-6-1 Introduction384
  - 8-6-2 Loading Procedure384
- Section 8-7 Replacement or Activation of Options385
  - 8-7-1 Operation for activating Options386
    - 8-7-1-1 Operation for installing a “Demo Key” or a “Permanent Key”:386
- Section 8-8 Replacement of FRONT CABINET BEZEL ASSY BT16387
  - 8-8-1 Manpower387
  - 8-8-2 Tools387
  - 8-8-3 Disassembly Procedure387
  - 8-8-4 Installation Procedure387
- Section 8-9 Replacement of ASSY BEZEL FRONT DVD PLASTIC BT16388
  - 8-9-1 Manpower388
  - 8-9-2 Tools388
  - 8-9-3 Disassembly Procedure388
  - 8-9-4 Installation Procedure388
- Section 8-10 Replacement of FRONT PRINTER BEZEL ASSY BT16389
  - 8-10-1 Manpower389
  - 8-10-2 Tools389
  - 8-10-3 Disassembly Procedure389
  - 8-10-4 Installation Procedure389
- Section 8-11 Replacement of Cover Top Cabinet Plastic390
  - 8-11-1 Manpower390
  - 8-11-2 Tools390
  - 8-11-3 Disassembly Procedure390
  - 8-11-4 Installation Procedure391
- Section 8-12 Replacement of Front PEDESTAL COVER BT16392
  - 8-12-1 Manpower392
  - 8-12-2 Tools392
  - 8-12-3 Disassembly Procedure392
  - 8-12-4 Installation Procedure393
- Section 8-13 Replacement of TRAY PEDESTAL CABINET PLASTIC BT16394
  - 8-13-1 Manpower394
  - 8-13-2 Tools394
  - 8-13-3 Disassembly Procedure394
- Section 8-14 Replacement of REAR CABINET BEZEL ASSY BT16396
  - 8-14-1 Manpower396
  - 8-14-2 Tools396
  - 8-14-3 Disassembly Procedure396
  - 8-14-4 Installation Procedure396
- Section 8-15 Replacement of ENCODER set397
  - 8-15-1 Manpower397
  - 8-15-2 Tools397
  - 8-15-3 Removal procedure397
  - 8-15-4 Installation Procedure401
- Section 8-16 Replacement of Power ON/OFF key PCB Assembly402
  - 8-16-1 Manpower402
  - 8-16-2 Tools402
  - 8-16-3 Disassembly procedure402
  - 8-16-4 Installation procedure407
- Section 8-17 Replacement of Keyboard Assembly-TOP408
  - 8-17-1 Manpower408
  - 8-17-2 Tools408
  - 8-17-3 Disassembly procedure408
  - 8-17-4 Installation procedure412
- Section 8-18 Replacement of OPIO BUTTON SET413
  - 8-18-1 Manpower413
  - 8-18-2 Tools413
  - 8-18-3 Removal Procedure413
  - 8-18-4 Installation Procedure417
- Section 8-19 Replacement of OPIO Plastic lower cover assy418
  - 8-19-1 Manpower418
  - 8-19-2 Tools418
  - 8-19-3 Disassembly procedure418
  - 8-19-4 Installation procedure423
- Section 8-20 Replacement of OPIO Plastic upper cover assy424
  - 8-20-1 Manpower424
  - 8-20-2 Tools424
  - 8-20-3 Disassembly procedure424
  - 8-20-4 Installation procedure428
- Section 8-21 Replacement of Monitor429
  - 8-21-1 Manpower429
  - 8-21-2 Tools429
  - 8-21-3 Removal Procedure429
  - 8-21-4 Installation Procedure430
- Section 8-22 Replacement of the MONITOR ARM431
  - 8-22-1 Manpower431
  - 8-22-2 Tools431
  - 8-22-3 Removal Procedure431
  - 8-22-4 Installation Procedure433
- Section 8-23 Replacement of LCD Cable434
  - 8-23-1 Manpower434
  - 8-23-2 Tools434
  - 8-23-3 Disassembly Procedure434
  - 8-23-4 Assembly Procedure442
- Section 8-24 Replacement of ASSY Bumper Base Rubber443
  - 8-24-1 Manpower443
  - 8-24-2 Tools443
  - 8-24-3 Disassembly Procedure443
  - 8-24-4 Installation Procedure448
- Section 8-25 Replacement of OPIO449
  - 8-25-1 Manpower449
  - 8-25-2 Tools449
  - 8-25-3 Preparations449
  - 8-25-4 Removal Procedure449
  - 8-25-5 Installation Procedure452
- Section 8-26 Replacement of the SPEAKER453
  - 8-26-1 Manpower453
  - 8-26-2 Tools453
  - 8-26-3 Preparations453
  - 8-26-4 Removal Procedure453
  - 8-26-5 Installation Procedure453
- Section 8-27 Remove the PEDESTAL BOTTOM COVER BT16454
  - 8-27-1 Manpower454
  - 8-27-2 Tools454
  - 8-27-3 Preparations454
  - 8-27-4 Removal Procedure454
  - 8-27-5 Installation Procedure454
- Section 8-28 Replacement of the NEST455
  - 8-28-1 Manpower455
  - 8-28-2 Tools455
  - 8-28-3 Preparations455
  - 8-28-4 Removal Procedure455
  - 8-28-5 Installation Procedure459
- Section 8-29 Replacement of the AIR FILTER460
  - 8-29-1 Manpower460
  - 8-29-2 Tools460
  - 8-29-3 Preparations460
  - 8-29-4 Removal Procedure460
  - 8-29-5 Installation Procedure461
- Section 8-30 Replacement of the Probe Holder(KIT)462
  - 8-30-1 Manpower462
  - 8-30-2 Tools462
  - 8-30-3 Removal Procedure462
  - 8-30-4 Installation Procedure462
- Section 8-31 Replacement of SIDE COVER L ASSY BT16463
  - 8-31-1 Manpower463
  - 8-31-2 Tools463
  - 8-31-3 Preparations463
  - 8-31-4 Removal Procedure463
  - 8-31-5 Installation Procedure464
- Section 8-32 Replacement of SIDE COVER R ASSY465
  - 8-32-1 Manpower465
  - 8-32-2 Tools465
  - 8-32-3 Preparations465
  - 8-32-4 Removal Procedure465
  - 8-32-5 Installation Procedure467
- Section 8-33 Replacement of the Trackball468
  - 8-33-1 Manpower468
  - 8-33-2 Tools468
  - 8-33-3 Removal procedure468
  - 8-33-4 Installation Procedure471
- Section 8-34 Replacement of the TGC BOARD473
  - 8-34-1 Manpower473
  - 8-34-2 Tools473
  - 8-34-3 Preparations473
  - 8-34-4 Removal Procedure473
  - 8-34-5 Installation Procedure474
- Section 8-35 Replacement of AN KEYBOARD ASSY475
  - 8-35-1 Manpower475
  - 8-35-2 Tools475
  - 8-35-3 Preparations475
  - 8-35-4 Removal Procedure475
  - 8-35-5 Installation Procedure476
- Section 8-36 Replacement of the Caster Cap BT16477
  - 8-36-1 Manpower477
  - 8-36-2 Tools477
  - 8-36-3 Preparations477
  - 8-36-4 Removal Procedure477
  - 8-36-5 Installation Procedure482
- Section 8-37 Replacement of the CASTER483
  - 8-37-1 Manpower483
  - 8-37-2 Tools483
  - 8-37-3 Preparations483
  - 8-37-4 Removal Procedure483
  - 8-37-5 Installation Procedure483
- Section 8-38 Replacement of the SIDE CABINET TRAY BT16484
  - 8-38-1 Manpower484
  - 8-38-2 Tools484
  - 8-38-3 Preparations484
  - 8-38-4 Removal Procedure484
  - 8-38-5 Installation Procedure484
- Section 8-39 Replacement of the REAR HANDLE485
  - 8-39-1 Manpower485
  - 8-39-2 Tools485
  - 8-39-3 Preparations485
  - 8-39-4 Removal Procedure485
  - 8-39-5 Installation Procedure487
- Section 8-40 Replacement of the SPEAKER COVER LEFT/RIGHT488
  - 8-40-1 Manpower488
  - 8-40-2 Tools488
  - 8-40-3 Preparations488
  - 8-40-4 Removal Procedure488
  - 8-40-5 Installation Procedure488
- Section 8-41 Replacement of the DPS/DPS with Battery489
  - 8-41-1 Manpower489
  - 8-41-2 Tools489
  - 8-41-3 Preparations489
  - 8-41-4 Removal Procedure490
  - 8-41-5 Installation Procedure490
- Section 8-42 Replacement of the DRFG491
  - 8-42-1 Manpower491
  - 8-42-2 Tools491
  - 8-42-3 Preparations491
  - 8-42-4 Removal Procedure492
  - 8-42-5 Installation Procedure493
    - 8-42-5-1 DRFG (5786027) Installation Procedure493
  - 8-42-6 Serial Number - Reprogamming Procedure494
- Section 8-43 Replacement of the SOM in DRFG497
  - 8-43-1 Manpower497
  - 8-43-2 Tools497
  - 8-43-3 Preparations497
  - 8-43-4 Removal Procedure497
  - 8-43-5 Installation Procedure497
- Section 8-44 Replacement of the HDD in DRFG498
  - 8-44-1 Manpower498
  - 8-44-2 Tools498
  - 8-44-3 Preparations498
  - 8-44-4 Removal Procedure498
  - 8-44-5 Installation Procedure498
- Section 8-45 Replacement of the DBM64G499
  - 8-45-1 Manpower499
  - 8-45-2 Tools499
  - 8-45-3 Preparations499
  - 8-45-4 Removal Procedure499
  - 8-45-5 Installation Procedure500
- Section 8-46 Replacement of the T-DPI501
  - 8-46-1 Manpower501
  - 8-46-2 Tools501
  - 8-46-3 Preparations501
  - 8-46-4 Removal Procedure502
  - 8-46-5 Installation Procedure503
- Section 8-47 Replacement of the CSI504
  - 8-47-1 Manpower504
  - 8-47-2 Tools504
  - 8-47-3 Preparations504
  - 8-47-4 Removal Procedure504
  - 8-47-5 Installation Procedure505
- Section 8-48 Replacement of the DBP506
  - 8-48-1 Manpower506
  - 8-48-2 Tools506
  - 8-48-3 Preparations506
  - 8-48-4 Removal Procedure506
  - 8-48-5 Installation Procedure507
- Section 8-49 Replacement of the DVD508
  - 8-49-1 Manpower508
  - 8-49-2 Tools508
  - 8-49-3 Preparations508
  - 8-49-4 Removal Procedure508
  - 8-49-5 Installation Procedure509
- Section 8-50 Replacement of the OPIO USB Sub PWA510
  - 8-50-1 Manpower510
  - 8-50-2 Tools510
  - 8-50-3 Preparations510
  - 8-50-4 Removal Procedure510
  - 8-50-5 Installation Procedure511
- Section 8-51 Replacement of AN KEY TOP512
  - 8-51-1 Manpower512
  - 8-51-2 Tools512
  - 8-51-3 Preparations512
  - 8-51-4 Key Caps - Removal Procedure512
- Section 8-52 Replacing optional Peripherals513
  - 8-52-1 Manpower513
  - 8-52-2 Tools513
  - 8-52-3 Printer Installation (BW and Color)514
    - 8-52-3-1 BW Printer: SONY UP-D898, Color Printer: SONY UP-D25MD514
    - 8-52-3-2 Color Printer Assembly520
  - 8-52-4 HORIZONTAL TV PROBE HOLDER Installation527
  - 8-52-5 VERTICAL TV PROBE HOLDER Installation528
- Section 8-53 Replacement of FAN with Cable ASSY II529
  - 8-53-1 Manpower529
  - 8-53-2 Tools529
  - 8-53-3 Preparations529
  - 8-53-4 Removal Procedure529
  - 8-53-5 Installation Procedure529
- Section 8-54 Functional Checks after FRU replacement (Debrief Guidelines)530
- Section 8-55 Replacement of UVC531
  - 8-55-1 Manpower531
  - 8-55-2 Tools531
  - 8-55-3 Preparation531
  - 8-55-4 Removal procedure531
  - 8-55-5 Installation procedure532
- Section 8-56 Replacement of CWD piggy533
  - 8-56-1 Manpower533
  - 8-56-2 Tools533
  - 8-56-3 Preparations533
  - 8-56-4 Removal Procedure533
  - 8-56-5 Installation Procedure536
- Section 8-57 Replacement of ECG Kit assy537
  - 8-57-1 Manpower537
  - 8-57-2 Tools537
  - 8-57-3 Preparations537
  - 8-57-4 Removal Procedure537
  - 8-57-5 Installation Procedure538
- Section 8-58 Replacement of Battery Pack Assy541
  - 8-58-1 Manpower541
  - 8-58-2 Tools541
  - 8-58-3 Preparation541
  - 8-58-4 Removal procedure541
  - 8-58-5 Installation Procedure542
- Section 8-59 Replacement of WIRELESS LAN543
  - 8-59-1 Manpower543
  - 8-59-2 Tools543
  - 8-59-3 Preparation543
  - 8-59-4 Removal Procedure543
  - 8-59-5 Installation Procedure546
  - 8-59-6 Set up WIRELESS LAN546
  - 8-59-7 Functional Test546
Chapter 9555
Renewal Parts555
- Section 9-1 Overview555
  - 9-1-1 Purpose of Chapter 9555
- Section 9-2 List of Abbreviations557
- Section 9-3 Parts List Groups558
- Section 9-4 Plastics Covers (Front/Sides/Rear)559
- Section 9-5 LCD Monitor561
- Section 9-6 OPIO562
- Section 9-7 Nest Box Parts565
- Section 9-8 Mechanical Parts567
- Section 9-9 Options569
- Section 9-10 Optional Peripherals and Accessories571
  - 9-10-1 Printers and options571
- Section 9-11 System Manuals573
- Section 9-12 Probes574
- Section 9-13 Power Cord579
- Section 9-14 Biopsy Needle Guide581
Chapter 10583
Care & Maintenance583
- Section 10-1 Overview583
  - 10-1-1 Care and Maintenance Inspections583
  - 10-1-2 Purpose of Chapter 10583
- Section 10-2 Why do Maintenance584
  - 10-2-1 Quality Assurance584
- Section 10-3 Maintenance Task Schedule584
  - 10-3-1 How often should care & maintenance tasks be performed?584
- Section 10-4 Tools Required587
- Section 10-5 Tools Required589
  - 10-5-1 Special Tools, Supplies and Equipment589
    - 10-5-1-1 Specific Requirements for Care & Maintenance589
- Section 10-6 System Maintenance590
- Section 10-7 Using a Phantom (Optional)596
- Section 10-8 Electrical Safety Tests596
- Section 10-9 When There's Too Much Leakage Current...613

GE Voluson P6 - Section 7-10 Troubleshooting Trees, Instructions and Tech Tips

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