62 Chapter 5, Cutter Maintenance and Troubleshooting
TROUBLESHOOTING
This section gives a summary of problems that might occur during day-to-
day use of your cutter and some hints how to determine the cause of the
problem.
1. Power switch is turned on, but the cutter does not operate.
Is the cutter’s protective cover closed?
Is the power cable connected to the cutter?
Is the cutter connected to a power outlet with the specified voltage?
2. Material is loaded, but the cutter does not operate.
Is the cutter’s protective cover closed?
Is the material hold lever lowered?
Is the material properly loaded?
Are the paper sensors clean?
3. Data is being sent from the computer, but the cutter does not react.
Is there a proper interface cable connected?
Is the cutter in online mode?
Do the interface settings on the host computer match those set on
the cutter? (See
Communications Settings,
page 40, in Chapter 3.)
4. Data is sent from the computer but errors occur on the cutter’s side.
Are the output settings correct on the host computer and in the
cutting software?
Do the interface settings on the host computer match those set on
the cutter? (See
Communications Settings,
page 40, in Chapter 3.)
Does the command mode on the host computer match the
command mode on the cutter? (See
Language Settings,
page 42,
in Chapter 3.)
5. Some parts of the design are not well cut.
Check whether the knife tip is clogged with material residues.
Examine the knife blade with a magnifier to see if the tip is
damaged or broken.
Perform the offset adjustment routine to check cutting quality.
(See
Adjusting the Offset,
page 49, in Chapter 4.)
Perform the internal test cut and check its quality. (See
Performing
a Test Cut
page 54, in Chapter 4.)
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