2 Introduction
CUSTOMER SUPPORT
Gerber is pleased to provide you with excellent system support. Refer to
the information below to determine which group to call for service. If
possible, please use a phone that is close to your system.
For Hardware
If you require assistance installing or operating your FasTrack cutter,
contact your Gerber distributor, or contact Gerber Field Service at:
phone: 800-828-5406
fax: 860-648-8376
e-mail: gspservice@gspinc.com
www.gspinc.com
For Software
If you require assistance installing or operating your GRAPHIX
ADVANTAGE system, contact your Gerber distributor, or contact GSP
Technical Systems Support Department at:
phone: 860-528-1028
fax: 860-290-5568
e-mail: gsptech@gspinc.com
www.gspinc.com
Before calling, please have the following information and items available
(if applicable):
Cutter installation date
Cutter serial number (located at rear of the cutter)
The graphics package and
version number you are using
MS-DOS
®
and Microsoft
®
Windows
®
version numbers
GSP System ID number (gasysid)
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