PC45 Series Printer User Guide 57
Alert Notifications
The way you receive error alerts is determined by the notification method you con-
figure. You can choose between receiving notifications by SNMP trap, email, or
SNMP trap + email.
• From the printer Main Menu, select Settings > System Settings > General >
Alert Notification Method.
Or
• From the printer web page, login and then click Configure > System Settings >
General > Alert Notification Method.
Error Alerts and Solutions
Use this table to understand and troubleshoot some common error alerts you may
receive.
Error Alert Solution
Label Not Taken Printing has been stopped because a label is obstructing the label taken
sensor. Remove the label to resume printing or try LTS sensor calibration to
clear this error.
Printhead Lifted Lower the printhead.
Out of Ribbon Load ribbon in the printer.
Out of Media Load media in the printer.
Ribbon Low The diameter of the remaining roll of media is lower than the specified value
in the Ribbon Low Diameter setting. Replace the ribbon.
Ribbon Installed The printer is configured as a direct thermal printer and thermal transfer
ribbon is installed. Remove the ribbon or configure the printer for thermal
transfer media.
Printer in Pause
Mode
A print job is paused from the front panel. Press the Print/feed button to
resume printing.
Printer in Menu
Mode
A user entered a menu from the front panel. Press the Home button to return
to the Ready screen.
Application Break Fingerprint only. An application breaks uncontrolled.
Print Job Complete A print job has been successfully completed.
Odometer (Printer) The printer has reached a limit set in the Odometer (Printer) setting in
Maintenance Alerts for the amount of media to print before being alerted.
Odometer
(Printhead)
The printhead has reached a limit set in the Odometer (Printhead) setting in
Maintenance Alerts for the amount of media to print before being alerted.
Odometer (User
Resettable)
The printer has reached a limit set in the Odometer (User Resettable) setting
in Maintenance Alerts for the amount of media printed since the last reset.
Printhead Too Hot The printhead is overheated and needs to cool down. Wait for printing to
resume automatically.
Printhead Not
Detected
The printer is not detecting the printhead. Check to make sure the printhead
is installed and that the printhead cable is firmly connected to the printhead.
Faulty Dot The printhead has reached the number of faulty dots set in the Faulty Dots
setting in Maintenance Alerts. You may need to replace the printhead.
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