Honeywell PC45 Series

58 PC45 Series Printer User Guide
Troubleshoot Printer Problems and Find Solutions
Use this section to find possible solutions to printer problems.
Print Problems
Replace Printhead The printer has reached a limit set in the Replace Printhead setting in
Maintenance Alerts for the amount of media to print before replacing the
printhead. Replace the printhead.
Clean Printhead The printer has reached a limit set in the Clean Printhead setting in
Maintenance Alerts for the amount of media to print before cleaning the
printhead. Clean the printhead.
Upgrading Firmware The printer is going to start upgrading the firmware. Do not try to send
anything to the printer.
Printer is Rebooting The printer is going to restart. Wait until the printer is ready before
attempting to communicate with it.
Started The printer is in the process of starting up.
Error Alert Solution
Problem Possible Solution
The printout is weak Try these possible solutions in order:
• Make sure that your media > print quality setting is
appropriate for the type of media you are using.
• The contrast may be too low. Increase the contrast.
• The printhead pressure may be too low. Increase the
printhead pressure.
• Replace the printhead.
The printout is weaker on one
side
Adjust the printhead balance.
There are weak spots on the
printout.
Try these possible solutions in order:
• There may be foreign particles on the media. Clean or replace
the media.
• Make sure that your media and ribbon are compatible.
• Make sure that you are using high quality media and ribbon.
• The contrast may be too low. Increase the contrast.
The printout is dark or there is
excessive bleeding on the
media
Try these possible solutions in order:
• Make sure your media > print quality setting is appropriate for
the type of media you are using.
• The darkness might be too high. Decrease the darkness.
• The media sensitivity might be too low. Increase the media
sensitivity.
• The contrast might be too high. Decrease the contrast.
• The printhead pressure may be too high.
There are dark lines along the
media path
The printhead or the paper path that media is contact with might
be dirty. Clean the printhead and the paper path.
There are white vertical lines on
the printout
Try these possible solutions in order:
• The printhead may be dirty. Clean the printhead.
• There may be missing dots on the printhead. Replace the
printhead.
Part of a dotted line is missing The printhead may be failing. Replace the printhead.