Xenon Ultra 196X Series User Guide 293
• The battery/battery-free supercapacitor is not bad or deeply discharged. In
some cases, the scanner’s battery may trickle charge to bring it into an
acceptable level and then transition to a normal charge cycle.
Troubleshoot a Cordless Scanner
Note: Make sure that your scanner’s battery/battery-free supercapacitor is charged.
Go to sps.honeywell.com and then select Support > Software and Downloads to
check for the latest software for both the scanner and the base.to check for the
latest software for both the scanner and the base or Access Point.
Is the scanner having trouble reading your symbols?
If the scanner isn’t reading symbols well, check that the symbols:
• Aren’t smeared, rough, scratched, or exhibiting voids.
• Aren’t coated with frost or water droplets on the surface.
• Are enabled in the base or Access Point to which the scanner connects.
Is the barcode displayed but not entered into the application?
The barcode is displayed on the host device correctly, but you still have to press a
key to enter it (the Enter/Return key or the Tab key, for example).
• You need to program a suffix. Programming a suffix enables the scanner to
output the barcode data plus the key you need (such as “CR”) to enter the data
into your application. Refer to Prefix/Suffix Overview on page 123 for further
information.
The scanner won’t read your barcode at all.
• Scan the sample barcodes in the back of this manual. If the scanner reads the
sample barcodes, check that your barcode is readable.
• Verify that your barcode symbology is enabled (see Chapter 8).
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