General Information iii
User Guide v 1.4 — September 2015
General Information
Husky Technical Support
Husky Technical Support is a service provided to all of our customers. Our goal is to provide
quick and accurate responses to all customers entitled to our service. When you contact
Support, your case will be immediately logged. Your support issue will be tracked from the
time it is opened until a resolution is provided.
If you require assistance in the North America, please contact the toll free number. Elsewhere,
contact your nearest Husky Regional Service and Sales Office. When you email one of our
Support staff, please put the Case ID number as the subject line if this an existing case;
otherwise use “New Case” as the email subject.
To improve the response time, please have the following information available:
• The release number and build number of the Neo2 software that you are using.
• The serial number of your Altanium/Neo2 system.
• If possible, detailed steps to reproduce your issue.
Telephone Support Numbers
For on-site service, contact your nearest Husky Regional Service and Sales office.
Husky Regional Service and Sales Offices
For the location closest to you, please visit www.husky.co.
North America Toll free
1-800-465-HUSKY (4875)
Direct
(905) 951-4875
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