Troubleshooting tables 59
Table 9: Troubleshooting: Mwave multimedia problems
If the problem is: Here’s what to do:
You don’t hear sound from the audio
application when you start the modem.
Set the modem to operate at a lower transfer rate. See “Mwave Help” in the
Mwave group.
You can’t play or record messages when a
speaker phone application is running.
Close the speaker phone application when you want to play or record
messages.
You can’t use Windows applications, play
games, telegame, or use the modem in a DOS
box under OS/2 Warp.
Close all DOS boxes running under OS/2 Warp, then re-open a DOS box.
Mwave DOS functions are available only in the first DOS box you open under
OS/2 Warp.
The option for an installed Mwave card does
not appear in the Setup Utility.
1.If you removed the adapter cards from your system unit, make sure you re-
installed the Mwave card.
2.If the Mwave card is installed properly, enter the Setup Utility and press F5
from the Main Menu to reload the factory settings.
You don’t hear sound and the modem doesn’t
work after you change the I/O address jumpers
on the Mwave card.
Make sure the I/O adapter settings in the Mwave Hardware Configuration utility
match the jumper settings on the Mwave adapter card. For instructions on
changing Mwave adapter card settings, see “Changing modem addresses for
the Mwave adapter card” on page 32.
Note: If any of these problems continue after taking the actions listed, check your A Guide to HelpWare and All the Extras folder
for information on obtaining service.
bi2gntce.bk : bi2gsolv.doc Page 59 Saturday, June 3, 1995 6:54 AM
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