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Copyright© 2019 Ingenico
Troubleshooting
The terminal does not turn on
• Connect terminal to terminal power supply or put it on powered base.
• Check the battery (is it discharged? is it connected?)
• A full discharged battery can take a long charging time to recover
Cards are not read
• Check that the magnetic card is swiped correctly (with magnetic strip facing
the side of the terminal).
• Swipe the card again with a continuous and fluid movement
• Verify that the magnetic strip is not damaged, grooved or cracked
• Make sure you have correctly inserted the smart card into the smart card
reader and only removed it when prompted to do so.
The receipt is not printed
• Check the presence and proper positioning of the paper roll.
• Adjust the paper roll following the instructions in this manual (See
‘Installing a paper roll’).
• Check that Ingenico approved thermal paper has been used.
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