Ingenico Move 5000 - Processing Refunds

Page 44
Move/
5000
User Guide
Copyright© 2019 Ingenico
Refund
Press at the ‘Idle
Screen’ to display the
‘Transaction Menu’ and
touch ‘Refund’ on the
screen.
Merchant will type in
their supervisor code
and then press .
Terminal will connect to
the acquirer host for
approval.
As the refund amount is
typed in the screen will
change to:
The result of the
‘Refund’ from the
acquirer will be
displayed.
Terminal will print the
merchant receipt.
Press to confirm
amount or press to
clear all digits or press
to clear one digit at a
time and type in new
value.
Tear off the merchant
receipt and then press
if it is readable or
press to reprint the
receipt.
Present/Insert/Swipe
the cardholder’s
card on
the terminal.
Remove the card from
the terminal.
Check the customer
signature against the
one on the card.
Terminal will check the
card to ensure it is valid.
If the signature
matches the one on the
card press or press
if it does NOT match
and refund will be
reversed.