Ingenico Move 5000 - Reversal Transactions

Page 52
Move/
5000
User Guide
Copyright© 2019 Ingenico
Reversal
Note: Reversals can only be performed, within 30 seconds of the original
transaction completing and before any other function starting.
Press at the ‘Idle
Screen’. Touch
‘Reversal’ on the
screen to select it.
Press if the printout is
readable else press to
print the cardholder
receipt again.
The terminal will
contact the acquirer to
reverse the
transaction.
The terminal will print a
merchant receipt.
The acquirer will send
a response to the
reversal request.
Press if the printout is
readable else press to
print the merchant receipt
again.
The terminal will
display the response
from the host.
“A reversal is used to correct an error if
spotted quickly e.g. amount entered was
£1000 but was supposed to be £100.
After 30 seconds a refund would be
required.
The terminal will print
a customer receipt.
If a reversal is attempted
after the 30 second
window this screen will
be displayed.
Press to confirm
failure.