iPECS UCP100 - Page 233

iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual Issue 2.5
219
Figure 4.4.6.3-2 ACD Group Attributes
Table 4.4.6.3-2ACD GROUP ATTRIBUTES
ATTRIBUTE
DESCRIPTION
RANGE
DEFAULT
VSF Announce 1
Timer
If all stations in the group are busy when a call is offered, the call
may continue to wait (queue) for an available station. If the
queue period exceeds the VSF Announce 1 Timer, the call is
sent to a VSF announcement. If the timer is set to 000, the call
will receive the first announcement, in full, prior to the hunt
process (guaranteed announcement).
000~999
(seconds)
015
Guar-Annc (Timer
0) Wait If Busy
When a call assigned to receive a guaranteed announcement
arrives and all channels are busy, the call may wait with
Ringback until a channel is available (ON) or bypass the
announcement. (OFF)
OFF
ON
ON
VSF Announce 2
Timer
After the 1st announcement, a 2nd timer is activated. At
expiration, if the call remains queued to the group, the call is sent
to the assigned 2nd VSF announcement.
000~999
(seconds)
000
VSF Announce 1
Location
Each Station Group can be assigned an announcement, which is
played if the call remains queued beyond the VSF Announce 1
Timer duration. The announcement location is a VSF
announcement number. An entry of 00 indicates no
announcement.
00~200
00: none
VSF Announce 1
Auto Drop
If this attribute is selected, the call will drop after the 1st VSF
announcement
VSF Announce 2
Location
The Station Group can be assigned a 2nd announcement, which
is played if the call remains queued beyond the VSF Announce 2
Timer duration. The announcement location is a VSF
announcement number. An entry of 00 indicates no
announcement.
00~200
00: none