iPECS UCP100 - Page 234

iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual Issue 2.5
220
Table 4.4.6.3-2ACD GROUP ATTRIBUTES
ATTRIBUTE
DESCRIPTION
RANGE
DEFAULT
VSF Announce 2
Auto Drop
If this attribute is selected, the call will drop after the 2nd VSF
announcement
VSF Announce 2
Repeat Timer
The 2nd announcement can be repeated to calls that remain in
the queue at the VSF Announce 2 Repeat Timer intervals. Note
repeating must be “ON” under VSF Announce 2 Repeat below.
000~999
(seconds)
000
VSF Announce 2
Repeat
After the 2nd announcement, if the call remains queued to the
group, the 2nd VSF announcement can be repeated at the VSF
Announce 2 Repeat Timer interval.
OFF
ON
OFF
Overflow
Destination
A call to the group will continue to route through the group until
answered or all group members have been tried. The call will
queue to the group or route to the assigned Overflow
Destination. If VSF Announce is assigned, Auto Drop is
available.
 STA/NET or Station Group,
 VSF Announcement,
 Auto Drop,
 System SPD
Refer to
description
Overflow Timer
A call to a group will remain queued to the group or be sent to
the assigned Overflow Destination after the expiration of the
Overflow Timer
000~600
(seconds)
180
Wrap-Up Timer
After terminating a group call, a Station Group member will be
maintained in a busy state for the duration of the Wrap-Up timer.
000~999
(seconds)
002
Extend Wrap-Up
Usage
Sometimes, a special wrap-up duration is required for an agent
to allow the agent to do follow-up actions after hold or park a call
connected. The basic wrap-up duration is not enough to care for
an agent to allow some more extended intervals before receiving
a new incoming ring.
Following rings are protected for the agent in wrap-up duration.
 New incoming Station Group call
 Queued call or indication ring
 New incoming normal internal or external call
Following rings are not protected by the wrap-up duration.
 Directly transferred a call to the agent
 Recalling ring
OFF
ON
OFF
Extended Wrap-
Up Count
In every 1 count (3 seconds), the system checks the status of a
held/parked Station Group call.
If none of held/parked Station Group call remained, then the
system clears the wrap-up status for the agent automatically.
If any of held/parked Station Group call remained, then the
system continues the wrap-up status during the next 1 count(3
seconds) till the max count of this input.
000-100
(count ),
1(count ) =
3(sec)
0
ACD No Answer
Timer
Calls to an agent in the group are directed to the station. If
unanswered in the NO ANSWER TIMER, the call can be routed
to another agent
00-99
(seconds)
00