iPECS UCP100 - Page 235

iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual Issue 2.5
221
Table 4.4.6.3-2ACD GROUP ATTRIBUTES
ATTRIBUTE
DESCRIPTION
RANGE
DEFAULT
REPT No Member
If a call is received and no members are on duty, an ICM call will
return the re-order tone, while a CO/IP call will be routed to the
overflow destination.
OFF
ON
OFF
Music Source
A Music source can be assigned so that calls to the group will
receive audio from the assigned source in place of ring-back
tone while in the queue.
 Ringback tone,
 Internal Music,
 External Music,
 VSF MOH,
 SLT MOH1~5,
 VSF MOH2~30
Refer to
description
Internal
Music
ACD Warning
Tone
An ACD supervisor can monitor agent conversations. When the
supervisor activates the monitor feature, a warning tone can be
provided to the agent and connected party.
OFF
ON
OFF
Alternate
Destination
When a call comes into the group and no group members are
available, the call will be routed to the assigned Alternate
Destination.
STA/NET or Station, Group, System SPD
Refer to
description
....
Supervisor Timer
When calls have been in queue longer than the Supervisor
Timer, the ACD supervisor is notified by a display of the longest
queue time.
000~999
(seconds)
030
Supervisor Call
Count
When the number of calls in a queue exceeds the Supervisor
Call Count, the ACD Supervisor is notified by a display of queued
calls.
00~99
00
Maximum Queued
Call Counter
When the number of calls queued to the group match this
parameter, new calls will receive an error tone and be
disconnected after the VSF Announcement 1, if assigned, is
played.
00-99
99
Supervisor 1 to 5
Any valid iPECS IP or LDP Phone with the display can be
assigned as a supervisor, max. 5 ACD Supervisors.
Station
ACD DND Wrap
Timer
This parameter sets the duration a station will receive a ring
before the system places the station in ACD DND and is
unavailable for group calls. A setting of ‘00’ disables automatic
ACD DND.
002~200
(Sec.)
010
Entered Caller ID
ICLID Usage
Within 5 seconds of a guaranteed announcement, the caller may
dial digits as an ICLID. The user-dialed digits are compared to
the ICLID Table entries for routing or, for a single dialed digit, to
the ACD CCR table below.
OFF
ON
OFF
Forward Member
Calls
A member activating Call Forward may be placed in an
unavailable state for Station group calls (ON). When OFF, group
calls are sent to the member as normal.
OFF: no FWD, ON: FWD
Refer to
description
ON