iPECS UCP100 - Page 236

iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual Issue 2.5
222
Table 4.4.6.3-2ACD GROUP ATTRIBUTES
ATTRIBUTE
DESCRIPTION
RANGE
DEFAULT
Group Name
An ACD group name can be designated.
Max. 12
characters
CIQ Route 1
When an ACD call is queued, the caller may be allowed to dial a
digit to exit the queue and route to another destination. The
alternate destination is based on the user-dialed digit and can be
a station, Station group, system-speed bin, or network station.
Dial the digit below for the type of destination and enter the value
associated with the destination.
1: Enter a station number.
2: Enter a Station group number.
3: Enter a system speed bin.
4: Enter a network station number
Not
selected
CIQ Route 2
CIQ Route 3
CIQ Route 4
CIQ Route 5
CIQ Route 6
CIQ Route 7
CIQ Route 8
CIQ Route 9
CIQ Route 0
ZAP Tone
Agents using a headset can have ACD calls connected to them
automatically preceded by a tone (Zap tone).
OFF
ON
OFF
CIQ
Announcement
If enabled, queued callers receive the CIQ message (You are #
in a queue) after the 1st and 2nd announcements.
OFF
ON
OFF
Mailbox Message
Wait Station
When an ACD call overflows or routes to the VM group, a station
number is used to identify the Mailbox for the ACD group
messages
Station
number
Mailbox Password
The password associated with an ACD group Mailbox is defined
here. The password is used in conjunction with the ACD group
Mailbox as with a normal station.
Max. 12
digits
CIQ Display To
Agent - Mode
When an ACD call is in a queue, the Call in queue information is
displayed in the LCD of agent and supervisor phones.
OFF
ON
OFF
CIQ Page VM Slot
If the queued call count exceeds the threshold, the system plays
the CIQ Alert Announcement.
You can fill out the sequence number of the UVM module for CIQ
Alert Announcement in case of being CPU Redundancy. The
sequence number of UVMU is used for CIQ Alert announcement
by default, but the UVMU is out of service during Redundancy,
so that the sequence number of UVM is needed for happening
Redundancy.
VM
Sequence
number
0
CIQ #1 Page Alert
-Threshold
If the queued call count exceeds the threshold, the system plays
the CIQ #1 Announcement to the CIQ #1 Page Zone after the
CIQ #1 Announcement Delay Timer. The announcement is
repeated at intervals of the CIQ #1 Announcement Repeat
Timer.
00-99
10
CIQ #1 Page Alert
–Announcement
Location
VSF announcement number for the CIQ #1 Announcement.
00-200
0
CIQ #1 Page Alert
– Page Zone
Page Zone to receive CIQ #1 Announcement.
eMG80/100:00~15 or00-40, eMG800:0~105, UCP:0~105
Refer to
description
00