Juniper EX4600

Returning an EX4600 Chassis or Components
IN THIS SECTION
Returning an EX4600 Switch or Component for Repair or Replacement | 128
Locang the Serial Number on an EX4600 Switch or Component | 129
Contact Customer Support to Obtain a Return Material Authorizaon | 132
Packing an EX4600 Switch or Component for Shipping | 133
Returning an EX4600 Switch or Component for Repair or Replacement
If you need to return an EX4600 switch or component to Juniper Networks for repair or replacement,
follow this procedure:
1. Determine the serial number of the component. For instrucons, see "Locang the Serial Number on
an EX4600 Switch or Component" on page 129.
2. Obtain a Return Materials Authorizaon (RMA) number from the Juniper Technical Assistance Center
(JTAC) as described in Contact Customer Support to Obtain Return Material Authorizaon .
NOTE: Do not return any component to Juniper Networks unless you have rst obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in "Packing an EX4600 Switch or
Component for Shipping" on page 133.
For more informaon about return and repair policies, see the customer support page at hps://
www.juniper.net/support/guidelines.html .
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