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Configuration data displayed by one or more show commands
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Your name, organization name, telephone number, fax number, and shipping address
The support representative validates your request and issues an RMA number for return of the component.
Return Procedure for SRX Series Services Gateway Hardware Components
Follow the tasks list provided in Table 65 on page 142 to return an SRX services gateways or component
to Juniper Networks for repair or replacement.
Table 65: Return Procedure for SRX Series Services Gateways Component
For more information, seeTaskStep
“Locating the SRX Series Services Gateway
Hardware Component Mini-PIM or GPIM
Serial Number Label” on page 143
Determine the part number and serial number
of the services gateway or component.
1
“Contacting Customer Support” on page 141Obtain a Return Materials Authorization (RMA)
number from JTAC.
2
“Packing the SRX Series Services Gateway
Hardware Components for Shipment” on
page 144
Pack the SRX Series Services Gateway
component for shipping.
3
NOTE: Do not return the services gateway or any component to Juniper Networks unless you
have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments
that do not have an RMA. Refused shipments are returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web page at
https://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case Manager link at
https://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500
(outside the United States).
142
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