Returning the SRX Series Modules
IN THIS SECTION
Contacting Customer Support | 141
Return Procedure for SRX Series Services Gateway Hardware Components | 142
Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM Serial Number Label | 143
Required Tools and Parts for Packing the SRX Series Services Gateway Hardware Components | 144
Packing the SRX Series Services Gateway Hardware Components for Shipment | 144
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return the device or
component for repair or replacement. For this, you need to contact Juniper Networks Technical Assistance
Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Service Request Manager link at https://support.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key if this is an existing case, or press the star (*) key to be
routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
•
Your existing service request number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
141
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