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bizhub C350 Field Service Ver1.0 Mar. 2004

I GeneralII MaintenanceIII Adjustment/SettingIV Troubleshooting

CONTENTS

I General

1. Controller specifications ....................................................................................... 1-1

1.1 Supporting client specifications ......................................................................... 1-2

II Maintenance

1. Checking the controller firmware version ............................................................. 2-1

2. Firmware rewriting................................................................................................ 2-1

2.1 Preparations for updating the firmware.............................................................. 2-1

2.1.1 Service environment..................................................................................... 2-1

2.1.2 Application to be used .................................................................................. 2-1

2.1.3 Installing the Cygwin.....................................................................................2-1

2.1.4 Writing into the Compact flash...................................................................... 2-3

2.2 Updating procedures of firmware ...................................................................... 2-5

2.2.1 Updating method ..........................................................................................2-5

2.2.2 Action When Data Transfer Fails .................................................................. 2-6

III Adjustment/Setting

1. Checking the external interface operation mode setting ...................................... 3-1

2. Setting for PageScope Remote Care ...................................................................3-1

2.1 Setting procedures.............................................................................................3-1

2.2 “Server Set (RD)” settings ................................................................................. 3-1

2.2.1 E-mail reception settings .............................................................................. 3-1

2.2.2 E-mail transmission settings......................................................................... 3-2

2.2.3 Checking the E-mail Transmission/Reception Settings ................................ 3-2

2.3 Supplementary information: Log check ............................................................. 3-3

2.3.1 Example of successful test transmission/reception: .....................................3-3

2.4 Connection with PageScope Remote Care Device Management Server.......... 3-3

IV Troubleshooting

1. Checking the system configuration ...................................................................... 4-1

2. Status codes ........................................................................................................ 4-1

3. Troubleshooting procedures................................................................................. 4-1

3.1 Unable to print over the network. ....................................................................... 4-1

3.2 Unable to transmit data through Scan to FTP. ................................................... 4-3

3.3 Unable to transmit data through Scan to E-Mail/Internet FAX. .......................... 4-4

3.4 E-mail does not reach the destination when transmission through

Scan to E-Mail/Scan to Internet FAX is completed. ........................................... 4-5

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Konica Minolta bizhub C350 Service Manual

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