2KR/2KS
1-4-64
(3) Scan to E-mail error codes
Code Display
Remarks
Causes Check procedures/corrective measures
1101 Error: Host name SMTP sever name is not set.
Error SMTP server name.
Register [SMTP Server Name] in
[Advanced]-[SMTP] -[General] in
COMMAND CENTER.
1102 Error: User/Password User ID for the authentication
is not entered or entered
wrongly.
Wrong authentication pass-
word is entered.
Enter the correct user ID/password for
authentication at [Advance] in COMMAND
CENTER.
Enter the password of [Login User Name] of
the [POP3] page or the [SMTP] page cor-
rectly.
1104 Error: No Recipient address The destination address is not
specified.
Specify the destination address.
1105 Error: Not support protocol SMTP Protocol is set to OFF. Check ON [SMTP] in [Advanced]-[SMTP] -
[General] in COMMAND CENTER.
1106 Error: No Sender Info Sender address is not enter Enter the correct [Sender Address] in
[Advanced]-[SMTP] -[General] in
COMMAND CENTER.
2101 Error: Can not connect Select [Other authenticate]
when authenticating POP
before SMTP.
Select valid POP3 user other than [Other].
The specified server is not
SMTP server.
Enter the correct [SMTP Server Name] in
[Advanced]-[SMTP] -[General] in
COMMAND CENTER.
Network is not connected. Check if the server is operating properly.
Check the network connection (cable. net-
work condition within LAN, etc.).
2102 Error: Can not connect with
timeout
The server is unable to com-
municate.
Check if the server is operating properly.
2103 Error: Response wait with
timeout
The server is unable to com-
municate.
Check if the server is operating properly.
2201 Error: Network transfer Error occurs on the network. Check the network connection (cable. net-
work condition within LAN, etc.).
2202 Error: Network transfer with
timeout
Error occurs on the network. Check the network connection (cable. net-
work condition within LAN, etc.).
2203 Error: Response wait with
timeout
Response is not returned
from the server above speci-
fied time.
Check the network connection (cable. net-
work condition within LAN, etc.).
2204 Error: E-Mail Size limit The size of E-mail exceeds its
limit.
Change the [E-mail Size Limit] in
[Advanced]-[SMTP] -[General]-[E-mail Set-
ting] in COMMAND CENTER.
3101 Error: Server response The server is error status. Check if the server is working properly.
Server setting is not authenti-
cated normally.
Check the settings for client/server authenti-
cation.
3201 Error: Not Found Authenti-
cation Mechanism
Unsupported SMTP Authenti-
cation Mechanism is found.
Check the settings for client/server Authenti-
cation Mechanism.
9181 Error: Page max count over The number of pages of a
send file exceeded 999
pages.
Set the number of pages as 999 or less.
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