Lenovo System x3250 M4 - Automated Service Request (Call Home); IBM Electronic Service Agent; Error Messages; Troubleshooting by Symptom

Automatedservicerequest(callhome)
IBMprovidestoolsthatcanautomaticallycollectandsenddataorcallIBMSupportwhenanerroris
detected.
ThesetoolscanhelpIBMSupportspeeduptheprocessofdiagnosingproblems.Thefollowingsections
provideinformationaboutthecallhometools.
IBMElectronicServiceAgent
IBMElectronicServiceAgentmonitors,tracks,andcapturessystemhardwareerrorsandhardwareand
softwareinventoryinformation,andreportsserviceableproblemsdirectlytoIBMSupport.
Youcanalsochoosetocollectdatamanually.Itusesminimalsystemresources,andcanbedownloaded
fromtheIBMwebsite.FormoreinformationandtodownloadIBMElectronicServiceAgent,goto
http://www-01.ibm.com/support/esa/.
Errormessages
ThissectionprovidesthelistoferrorcodesandmessagesforUEFI/POST,IMM2,andDSAthatare
generatedwhenaproblemisdetected.
SeeAppendixB“UEFI(POST)errorcodes”onpage405,AppendixA“IntegratedManagementModuleII
(IMM2)errormessages”onpage203,andAppendixC“DSAdiagnostictestresults”onpage423for
moreinformation.
Troubleshootingbysymptom
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
Ifyoucannotfindasolutiontotheprobleminthesetables,seeAppendixC“DSAdiagnostictestresults”
onpage423
forinformationabouttestingtheserverand“RunningDSAPrebootdiagnosticprograms”on
page99foradditionalinformationaboutrunningDSAPrebootprogram.Foradditionalinformationtohelp
yousolveproblems,see“Starthere”onpage85.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:
Step1.Checkthesystem-errorLEDontheoperatorinformationpanel;ifitislit,checkthelightpath
diagnosticsLEDs(see“Diagnostictools”onpage89).
Step2.Removethesoftwareordevicethatyoujustadded.
Step3.RunIBMDynamicSystemAnalysis(DSA)todeterminewhethertheserverisrunningcorrectly(for
informationaboutusingDSA,seeAppendixC“DSAdiagnostictestresults”onpage423).
Step4.Reinstallthenewsoftwareornewdevice.
Chapter4.Troubleshooting101