Lenovo System x3250 M4 - General Problems; Hard Disk Drive Problems

Generalproblems
Table16.Generalsymptomsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly)”,thatstepmustbeperformedonlybyatrained
technician.
•GototheIBMsupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,
tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Acoverlatchisbroken,an
LEDisnotworking,orasimilar
problemhasoccurred.
IfthepartisaCRU,replaceit.Ifthepartisamicroprocessororthesystemboard,
thepartmustbereplacedbyatrainedtechnician.
Theserverishungwhilethe
screenison.Cannotstartthe
SetuputilitybypressingF1.
1.See“Nx-bootfailure”onpage120formoreinformation.
2.See“Recoveringtheserverfirmware(UEFIupdatefailure)”onpage118for
moreinformation.
Harddiskdriveproblems
Table17.Harddiskdrivesymptomsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly)”,thatstepmustbeperformedonlybyatrained
technician.
•GototheIBMsupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,
tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Notalldrivesarerecognizedby
theharddiskdrivediagnostic
tests.
Removethedrivethatisindicatedbythediagnostictests;then,runtheharddisk
drivediagnostictestsagain.Iftheremainingdrivesarerecognized,replacethe
drivethatyouremovedwithanewone.
Theserverstopsresponding
duringtheharddiskdrive
diagnostictest.
Removetheharddiskdrivethatwasbeingtestedwhentheserverstopped
responding,andrunthediagnostictestagain.Iftheharddiskdrivediagnostictest
runssuccessfully,replacethedrivethatyouremovedwithanewone.
Aharddiskdrivewasnot
detectedwhiletheoperating
systemwasbeingstarted.
Reseatallharddiskdrivesandcables;then,runtheharddiskdrivediagnostic
testsagain.
Aharddiskdrivepassesthe
diagnosticFixedDiskTest,but
theproblemremains.
RunthediagnosticSCSIFixedDiskTest(see“RunningDSAPrebootdiagnostic
programs”onpage99
).
Note:ThistestisnotavailableonserversthathaveRAIDarraysorserversthathave
SATAharddiskdrives.
Aharddiskdrivehasfailed,
andtheassociatedyellowhard
diskdrivestatusLEDislit.
(Hot-swapharddiskdrives)
1.Re-configuretheintegratedSAS/SATAcontrollerwithRAIDcapabilitiesandthe
devicesthatareattachedtoit.
2.RuntheDSAdiskdrivetest(see“IBMDynamicSystemAnalysis”onpage98).
3.Ifthedrivefailsthetest,replacethedrive.
102LenovoSystemx3250M4InstallationandServiceGuide