Lenovo System x3250 M4 - Solving Ethernet Controller Problems

Step3.CheckthelitLEDsonthelightpathdiagnosticspanel(see“Diagnostictools”onpage89).
Step4.Removetheadaptersanddisconnectthecablesandpowercordstoallinternalandexternal
devicesuntiltheserverisattheminimumconfigurationthatisrequiredfortheservertostart(see
“Solvingundeterminedproblems”onpage116
).
Step5.Reconnectallacpowercordsandturnontheserver.Iftheserverstartssuccessfully,reseatthe
adaptersanddevicesoneatatimeuntiltheproblemisisolated.
Iftheserverdoesnotstartfromtheminimumconfiguration,see“Power-supplyLEDs”onpage93toreplace
thecomponentsintheminimumconfigurationoneatatimeuntiltheproblemisisolated.
SolvingEthernetcontrollerproblems
UsethisinformationtosolvetheEthernetcontrollerproblems.
ThemethodthatyouusetotesttheEthernetcontrollerdependsonwhichoperatingsystemyouareusing.
Seetheoperating-systemdocumentationforinformationaboutEthernetcontrollers,andseetheEthernet
controllerdevice-driverreadmefile.
Trythefollowingprocedures:
Step1.Makesurethatthecorrectdevicedrivers,whichcomewiththeserverareinstalledandthatthey
areatthelatestlevel.
Step2.MakesurethattheEthernetcableisinstalledcorrectly.
•Thecablemustbesecurelyattachedatallconnections.Ifthecableisattachedbuttheproblem
remains,tryadifferentcable.
•IfyousettheEthernetcontrollertooperateat100Mbps,youmustuseCategory5cabling.
•Ifyoudirectlyconnecttwoservers(withoutahub),orifyouarenotusingahubwithXports,
useacrossovercable.TodeterminewhetherahubhasanXport,checktheportlabel.Ifthe
labelcontainsanX,thehubhasanXport.
Step3.Determinewhetherthehubsupportsauto-negotiation.Ifitdoesnot,tryconfiguringtheintegrated
Ethernetcontrollermanuallytomatchthespeedandduplexmodeofthehub.
Step4.ChecktheEthernetcontrollerLEDsontherearpaneloftheserver.TheseLEDsindicatewhether
thereisaproblemwiththeconnector,cable,orhub.
•TheEthernetlinkstatusLEDislitwhentheEthernetcontrollerreceivesalinkpulsefromthehub.
IftheLEDisoff,theremightbeadefectiveconnectororcableoraproblemwiththehub.
•TheEthernettransmit/receiveactivityLEDislitwhentheEthernetcontrollersendsorreceives
dataovertheEthernetnetwork.IftheEthernettransmit/receiveactivityisoff,makesurethatthe
hubandnetworkareoperatingandthatthecorrectdevicedriversareinstalled.
Step5.ChecktheLANactivityLEDontherearoftheserver.TheLANactivityLEDislitwhendataisactive
ontheEthernetnetwork.IftheLANactivityLEDisoff,makesurethatthehubandnetworkare
operatingandthatthecorrectdevicedriversareinstalled.
Step6.Checkforoperating-system-specificcausesoftheproblem.
Step7.Makesurethatthedevicedriversontheclientandserverareusingthesameprotocol.
IftheEthernetcontrollerstillcannotconnecttothenetworkbutthehardwareappearstobeworking,the
networkadministratormustinvestigateotherpossiblecausesoftheerror.
Chapter4.Troubleshooting115