5. Restart your system when you complete your changes.
Configure the Auto Attendant Callback Service
Your phone offers two methods for the Auto Attendant to call you back at the calling number or a
number that you pick.
Statically configure the routing rule for inbound calls on a trunk with the InboundCallRoute
parameter. The outbound service to be used for the AA to call back is determined according to
the OutboundCallRoute parameter.
The CallbackAnswerDelay parameter controls the number of milliseconds before AA answers
when a callback number is specified.
1. In the system web interface, go to Voice Services > SP
N
Service.
2. In the Default column, clear the check box for X_InboundCallRoute.
3. In the Value column, enter a routing rule for X_InboundCallRoute to direct an auto attendant
to call back the caller’s or another number if the caller hangs up before auto attendant answers.
4. Go to Voice Services > Auto Attendant.
5. Clear the check box for the following parameters in the Default column, then configure them in
the Value column.
● OuboundCallRoute: Enter a routing rule for outbound calls made via this AA.
● CallbackAnswerDelay: Enter the number of milliseconds before AA answers when a
callback number is specified.
6. Select Submit.
7. Restart your system when you complete your changes.
Customize Service Route Access Codes for the Auto Attendant.
Customize the service route access codes, including the outbound call route and digit map, for calling
via the Auto Attendant.
1. In the system web interface, go to Voice Services > Auto Attendant.
2. Under Auto Attendant 1, in the Default column, clear the check boxes for DigitMap and
OutboundCallRoute.
3. In the Value column, enter the rules for the Auto Attendant for DigitMap and OutboundCallRoute.
4. Select Submit.
5. Restart your system when you complete your changes.
Customizing AA Prompt Lists
The AA does not play individual user prompts directly.
Instead it plays a comma-separated list of prompt elements, known as a
Prompt List
. A prompt
element can be a user prompt with optional parameters, or a control element. A user prompt is
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Chapter 12Service Providers
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