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Chapter 3 Troubleshooting Display Messages
RIBBON DRIVE
The controller board does
not detect a ribbon drive
motor.
1. Cycle power. If the message
appears, power off the printer.
Remove the paper path or
pedestal top cover. Reseat the
cable connections of both ribbon
drive motors.
2. Power on the printer. Using a
screwdriver, short across the
ribbon guide screws to reverse
ribbon hub motion. Check for a
ribbon drive motor that will not
wind the ribbon. If the ribbon will
not wind in one or both directions,
replace the defective ribbon drive
motor(s). If the ribbon winds in
both directions, replace the
controller board. Record the
message and return it with
defective board.
RIBBON INK OUT
CHANGE RIBBON
RibbonMinder
software
has determined that the
ribbon is out of ink.
Install a new ribbon and set ribbon life
to 100%.
Table 2. Message List
Message Explanation Solution
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