Service Call Conditions
SM Appendix 2-9 M047
Appendix:
Trouble-
shooting
Guide
Code Description Required Action
861 HDD: Reboot error
Loose connection of HDD
Defective cables of HDD
Defective HDD
Defective controller
863 HDD data unable to read
Replace the HDD if the error is frequent.
864 HDD data access error
865 HDD access error
866 SD card authentication error
SD-card data is corrupted.
Store correct data in the SD card.
867 SD card error
The SD card is ejected from the slot.
Install the SD card.
868 SD card access error
-13 to -3 (sub-code): File system error
Format the SD card on your PC.
Replace the SD card.
Replace the controller.
Other number (sub-code): Device error
Turn off and on the machine.
870 Address book error
Defective software program
Defective HDD
Incorrect path to the server
Initialize the address book data
(SP5-846-050).
Initialize the HDD (SP5-832-001).
Replace the HDD.
872 HDD mail data error
Defective HDD
Power failure during an access to the HDD
Initialize the HDD (SP5-832-001).
Replace the HDD.
873 HDD mail transfer error Defective HDD
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