M126/M127/M128 6-94 SM
6.5.26 ADF PAPER JAM SERVICE CHECK
This service check should be used if the paper feeds and jams in the ADF. If the paper is
not feeding into the ADF see “ADF Feed Errors Service Check” in “Troubleshooting”.
Step Questions / actions Yes No
1
If the ADF is multi-feeding, check for
dirt on the ADF separator pad and
ADF separator rollers. Are they
dirty?
Clean them with a
lint free cloth and
isopropyl alcohol.
Replace the
separator pad and
ADF pick roll.
2
f the paper is skewing when it is fed
into the ADF, check the paper guide
width. Is it set correctly?
Go to step 3.
Set the paper
guides so they
contact the edges
of the paper.
3
If paper is skewing when fed or
jamming check to see if the top
cover is open or ajar. Is the ADF top
cover open or ajar?
Properly close the
top cover.
If the paper is
jamming in the
ADF, go to step 6
4 Is paper failing to feed into the ADF? Go to step 5. There is no issue.
5
Perform the ADF paper present,
scan 1st and scan 2nd sensor tests.
See “Scanner Tests” in “System
Maintenance”. Are the sensors
working properly?
Go to step 6 Go to step 9.
6
Check the leading edge of the paper
to ensure the paper is not curled or
bent in a way that would keep it from
contacting the paper present sensor
actuator. Is the paper damaged?
Bad media. Go to step 7.
7
Is there dirt in the sensors, or is the
paper present actuator stuck?
Clean the sensors,
or remove debris
from the actuators.
Go to step 8.
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