M126/M127/M128 6-100 SM
6.5.30 FAX TRANSMISSION SERVICE CHECK
Before performing this service check, verify that the correct country code for the machine
is selected. This setting must match the country in which the machine is used to transmit
and receive faxes. If the setting is wrong, the modem settings can be changed in the
Fax/SE menu. See step 14. These settings should only be changed with guidance from
your second-level support.
Step Questions / actions Yes No
1
Is the phone line properly connected
to the modem card and the wall
jack?
Go to step 3. Go to step 2.
2
Properly connect the phone line to
the modem card and wall jack.
Did this fix the problem?
Problem resolved Go to step 3.
3
Test the phone line’s ability to send
and receive calls.
Did the phone line work properly?
Go to step 5. Go to step 4.
4
Use the machine on a properly
functioning phone jack.
Did this fix the problem?
Problem resolved. Go to step 5.
5
Is the phone line being used by the
machine an analog line?
Go to step 8. Go to step 6.
6 Is the line being used a VOIP line? Go to step 7. Go to step 8.
7
Have the system administrator verify
that the VOIP server is configured to
receive faxes.
Is the server properly configured?
Go to step 8.
Stop here. The
issue is VOIP
related. The VOIP
provider needs to
change the server
configuration.
8 Is the machine on a PABX? Go to step 9. Go to step 10.
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