shooting
Step Questions / actions Yes No
9
Enable "Behind a PABX" under fax
settings in the Administration menu.
Did this fix the issue?
Problem fixed.
Disable "Behind a
PABX", and go to
step10.
10
Is a dial prefix needed to get an
outside line?
Go to step 11. Go to step 12.
11
Try sending a fax using a dial prefix.
Did the fax transmit?
Problem fixed. Go to step 12.
12
Is the fax failing to send to one
specific destination?
Go to step 13. Go to step 14.
13
Check the device that cannot
receive a fax. Can it send a fax?
Go to step 14.
Stop here. The
issue is with the
other device.
14
Press **411 to enter the Fax/SE
Menu. Select “Print Logs”.
Print the T30 transmission log.
Check the error being reported with
the fax error code table. See “Fax
Error Codes” in “Troubleshooting”.
Perform the suggested resolution for
the error.
Did this fix the problem?
Problem resolved. Go to step 15.
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