Ricoh M126 - Page 309

M126/M127/M128 6-104 SM
Step Questions / actions Yes No
11 Is the phone line analog? Go to step 13. Go to step 12.
12
Is the VOIP server configured to
support fax?
Go to step13.
Stop here. This is
an issue with the
VOIP provider.
13
Does the machine have reception
issues with only a certain remote
device?
Go to step 14. Go to step 15.
14
Verify communications with a
different remote device.
Can the other device receive faxes?
The issue is with
the other device.
Go to step 15.
15
Go to the Administrator menu. Enter
the Fax settings - Analog Fax
Settings submenu. Verify the Block
No Name Fax user setting.
Is it enabled?
Go to step 16. Go to step 17.
16
Disable Block No Name Fax user
setting.
Did this fix the issue?
Problem resolved. Go to step 17.
17
Go to the Administrator menu. Enter
the Fax settings - Analog Fax
Settings submenu.
Verify the remote device number is
not in the Banned Fax List user
setting.
Is the remote device number in the
banned fax list?
Go to step 18. Go to step 19.
18
Remove the remote number from
the banned fax list.
Did this fix the problem?
Problem resolved. Go to step 19.