Problem Cause Solution
Cannot use Web Image
Monitor to print documents
stored in Document Server.
When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled.
• For details about specifying print
volume limits, see "Managing
Print Volume per User", Security
Guide.
• To view the status of a print job,
see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".
The function does not run or
cannot be used.
If you cannot carry out your
job, it may be that the
machine is being used by
another function.
Wait until the current job is completed
before trying again.
For details about Function
Compatibility, see page 237 "When
Multiple Functions Cannot Be Executed
Simultaneously".
The function does not run or
cannot be used.
The function cannot be
performed while the Address
Book is being backed up
from Web Image Monitor or
other tools running on the
computer.
Wait a while. When the Address Book
backup is complete, the function will
be performed.
Paper is bent. Paper may be bent when it is
ejected from the finisher
upper tray.
Change the output tray to the finisher
shift tray.
The print image is not
properly positioned on the
paper.
The machine has not
detected the paper type
and/or width correctly.
Contact the machine administrator or
your service representative.
The print image is not
properly positioned on the
paper.
The print position is not
aligned properly.
Contact the machine administrator or
your service representative.
9. Troubleshooting
236
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