• If paper becomes trapped between the tray and the machine while removing jammed paper, pull
out the tray completely and then remove the paper.
• If the message remains displayed even after you remove the jammed paper, open the front cover
completely and then close it. Check whether any paper is jammed in another location on the screen
shown in Step 1 if the message persists.
• If you notice a paper jam about to occur in the ADF, press [Stop] to pause scanning, and place the
original in the ADF again.
If Paper Jams Occur Frequently
Check that the paper is loaded properly and the settings in [Tray/Paper Settings] are specified correctly.
Paper condition
Items to check Solution if applicable
Are the sheets of paper
in close contact with
each other?
Fan the sheets thoroughly before loading them in the tray.
Are the sheets of paper
curled?
• Correct the curl before loading the paper in the tray. When the
paper supports duplex printing, fan the paper thoroughly and
turn over the paper.
• To prevent paper becoming curled, store the paper horizontally
on a flat surface.
Is the paper flat and not
folded or wrinkled?
• Load new paper with no folds or wrinkles.
• Do not use paper that has been used for copying or printing on
a copy, printer, or MFP other than the machine.
Is the paper dry and not
moist?
• Load paper that has been stored in a dry environment.
• Store paper in an environment where the humidity is below 70
%. Once the packaging material containing the paper has been
opened, place the paper in a plastic bag to keep it dry.
11. Troubleshooting
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