Problem Cause Solution
Misfeeds occur frequently. There is a foreign object on
the output tray.
• Remove the misfed paper. For
details about removing jammed
paper, see "Removing Jammed
Paper or Card", Troubleshooting.
• Do not place anything on the
output tray.
Originals misfeeds occur
frequently.
The original is not correctly
set in the ADF or ID Card
Feeder.
• Insert the original correctly into
the feeder until it stops.
• Insert the original correctly into
the ID Card Feeder until it stops.
Originals misfeeds occur
frequently.
Any of the following
operations is performed
while the original is set in the
ID Card Feeder:
• Opening and closing
the ADF cover
• Turning the power off
and on
• Recovering from Sleep
mode
Remove the original from the ID Card
Feeder.
Original misfeeds occur
frequently, and the original
is sometimes damaged.
The originals are not
correctly set in the ID Card
Feeder.
Set the originals correctly so that they
are aligned straight in the feeder.
Multi-sheet feeding of the
originals occurs.
A sheet is added to the
originals while a sheet of
paper is fed into the ADF.
Do not add a sheet of paper to the
originals while a sheet is fed into the
ADF.
9. Troubleshooting
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