Ricoh SP C360 series User Manual

Messages Displayed When You Use the
Scanner Function
Messages Displayed on the Control Panel When You Use the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
Message Cause Solution
"Cannot find the specified
path. Please check the
settings."
The destination computer
name or folder name is
invalid.
Check whether the computer name and
the folder name for the destination are
correct.
"Cannot find the specified
path. Please check the
settings."
An antivirus program or a
firewall is preventing the
machine from connecting to
your computer.
• Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• If you are using antivirus software,
add the program to the exclusion
list in the application settings. For
details about how to add
programs to the exclusion list, see
the antivirus software Help.
• To prevent a firewall from
blocking the connection, register
the machine's IP address in the
firewall's IP address exclusion
settings. For details about the
procedure for excluding an IP
address, see your operating
system's Help.
"Entered user code is not
correct. Please re-enter."
You have entered an
incorrect user code.
Check the authentication settings, and
then enter a correct user code.
9. Troubleshooting
158

Ricoh SP C360 series Specifications

General

Duplex Printing	Yes
AirPrint Enabled	Yes
Max Printing Resolution	1200 x 1200 dpi
Max Copying Resolution	600 x 600 dpi
Max Document Enlargement	400%
Max Document Reduction	25%
Bypass Tray Capacity	100 sheets
Print Technology	Laser
Print Resolution	1200 x 1200 dpi
Scan Resolution	600 dpi
Connectivity	USB, Ethernet, Wi-Fi
Mobile Printing Capability	Yes
Original Size	A4
Media Type	Plain paper, envelopes, labels
Media Sizes	A4, A5, B5, Letter, Legal, Executive, Folio
Functions	Print, copy, scan
Operating System Compatibility	Windows, macOS