9-5
 
9-2 Countermeasures to Clear Error 
AL.001  Power Supply Voltage Too Low  CiA402 Error Code  0x3220-04-0001 
Alarm Cause 
Primary circuit input power voltage is smaller than the setting value of Cn051 (low 
voltage protection level) and exceeds the time of Cn052 (low voltage protection 
alarm delay time). 
 Input voltage of 200V driver is smaller than 170V and the one 
of 400 driver is smaller than 340V. Generate alarm directly without counting time. 
1.  Primary circuit input voltage lower than specification; input power error; no 
primary circuit input power. 
2.  Sudden power outage occurs. 
3.  Power voltage decreases under operation. 
4.  Driver hardware failure. 
Check and 
Handling 
1.  Use an Electric Meter to measure the external power supply voltage and verify 
that the input voltage meets the specifications. Monitor if the voltage of Un-10 
primary circuit (VDC Bus) is correct; if external input correct is correct ((AC 
220/380V)) and Un-10 value too low (far lower than DC 310/620V), it could be 
the failure of driver internal component. 
2.  When the external power is comparatively unstable, users can adjust Cn051 & 
Cn052 to improve. 
3.  When power voltage decreases under operation, please make sure the input 
power can offer stable power constantly. 
4.  Pleasesend the device back to the distributor or manufacturer for overhaul. 
Alarm Clearing 
Method 
According to Parameter Cn031.1 Low Voltage Protection (AL001) Automatic Reset 
Selection 
 
AL.002  Power Supply Voltage Too High  CiA402 Error Code  0x3210-04-0002 
Alarm Cause 
VDC Bus power voltage higher than DC 410/820V (based on driver voltage class 
200/400V). 
1.  Primary circuit input voltage over specification; primary circuit power input 
error. 
2.  Unstable power or effected by factors such as lightning. 
3.  Error occurs under operation conditions; acceleration/deceleration executed by 
the device is over spec. 
4.  Error occurs under operation conditions; the used regenerative resistance cannot 
meet operation conditions. 
5.  Driver hardware failure. 
Check and 
Handling 
1.  Use power meter to measure external power voltage and confirm if the input 
voltage is qualified. Please apply correct voltage source or connect voltage 
stabilizer serially when monitoring Un-10 primary circuit (VDC Bus) voltage 
exceeds DC 410/820V continuously. 
2.  Improve power status; reboot servo driver after devices like surge suppressor is 
installed. If the alarm still occurs, it may indicate the servo driver fail to work 
correctly. Replace the Servo Driver. 
3.  Extend the Acceleration / Deceleration Time or reduce the Load Inertia within 
the permitted range. 
4.  Review the regenerative resistance by considering operation condition and load 
and set Cn012 (external regenerative resistor power setting) correctly. 
5.  Pleasesend the device back to the distributor or manufacturer for overhaul. 
Alarm Clearing 
Method 
Switch Reset