Witschi ProofMaster - Malfunctions

Troubleshooting
106 / 112 28.03.2022
Error message Cause Remedy
Printer not found!
Check the printer and USB
connection.
Printer not switched on.
USB cable faulty or not connected
correctly.
Check the printer and USB cable.
WiCoTRACE (SMX-Service) error!
Unable to connect to the SMX-
Service.
Ethernet cable faulty or not
connected correctly.
Check Ethernet cable.
WiCoTRACE configuration not set
correctly.
Check whether the SMX-Service of
WiCoTRACE was started correctly.
Check WiCoTRACE configuration.
WiCoTRACE (SMX-Service) error!
No reply received from the SMX-
Service.
Ethernet cable faulty or not
connected correctly.
Check Ethernet cable.
WiCoTRACE configuration not set
correctly.
Check whether the SMX-Service of
WiCoTRACE was started correctly.
Check WiCoTRACE configuration.
Vibration detected
The measuring result is unreliable.
Continue measuring?
A vibration was detected during the
test.
Place the test device in a suitable,
vibration-free location.
Vibrations can falsify the measuring
result.
8.2 Malfunctions
Description of malfunction Cause Solution
Incorrect test result The watch is not positioned correctly. Reposition the watch. See
Positioning the watch [}Page46].
Adhesive or protective foil on the
watch case.
Remove the adhesive or protective
foil.
The watch is not at ambient
temperature.
Wait until the watch has warmed up
or cooled down. Repeat the test.
More and more incorrect test results
occur. The device is not properly
calibrated.
Have the device calibrated by
customer service. See Technical
support [}Page8].
Test results are not being printed There is no more paper in the printer. Insert a new paper roll. Please refer
to the manufacturer's documentation
for more information.
Automatic printing of test results is
not enabled.
Enable automatic printing of test
results. See Configuring the printer
[}Page96].