General information
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1.1 Technical support
Rating plate
The rating plate of the ProofMaster is located on the reverse of the
device and contains the following information:
• Manufacturer
• Device name
• Type
• Serial number
• Year of manufacture
Technical support inquiries
To request technical support from Witschi Electronic AG, proceed as
follows:
a) Observe the specifications on the machine's rating plate.
b) Try to clearly identify the error that occurred.
c) Contact the customer service of Witschi Electronic AG.
Customer service
The point of sale can provide you with technical information.
The nearest point of sale can be found on the Witschi Electronic AG
website www.witschi.com.
Witschi Electronic AG would also be pleased to receive information and
feedback, which can be helpful for the improvement of the products.
Information on customer service
Address: Witschi Electronic AG
Bahnhofstrasse 26
3294 Büren an der Aare
Switzerland
Telephone: +41 32 352 05 00
Fax: +41 32 351 32 92
Internet: www.witschi.com
E-mail: service@witschi.com
1.2 Definitions
User
The user is the owner of a device which he or she uses as the owner or
which he or she gives to third parties for use.
Operator
The operator is the person who carries out production or operating
processes with the device.
Technical personnel
Technical personnel are defined as all persons whose training and
qualifications entitle them to carry out installation and maintenance
work on the device. Any work on the electrical and mechanical
components of the device must be carried out by Witschi Electronic AG.
Device
A device is defined as the entirety of the ProofMaster.
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