Xerox AltaLink C80 Series - General Troubleshooting

Troubleshooting
242 Xerox
®
AltaLink
®
C80XX Series Multifunction Printer
User Guide
General Troubleshooting
This section includes:
• Restarting the Printer ................................................................................................................................................... 242
• P
rinter Has Two Power Switches .............................................................................................................................. 243
• P
rinter Does Not Power On ........................................................................................................................................ 243
• P
rinter Resets or Powers Off Frequently ................................................................................................................ 244
• P
rinter Does Not Print .................................................................................................................................................. 244
• P
rinting Takes Too Long.............................................................................................................................................. 245
• Document Fails to Print ............................................................................................................................................... 246
• D
ocument Prints from Wrong Tray ......................................................................................................................... 247
• P
rinter is Making Unusual Noises ............................................................................................................................ 247
• A
utomatic 2-Sided Printing Problems .................................................................................................................... 247
• D
ate and Time Are Incorrect ..................................................................................................................................... 248
• Scanner Errors ................................................................................................................................................................. 248
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Restarting the Printer
The printer has two power switches. The main power switch, located behind the front door, controls the
main power to the printer. The secondary power switch is the Power/Wake button on the control panel.
The Power/Wake button controls power to the printer electronic components, and when powered off,
initiates a software-controlled shutdown. The preferred method to power on and off the printer is to use
the Power/Wake button.
To operate the printer, power on both switches:
1. Power on the main power switch.
2. At the control panel, press the Power/Wake button.