Troubleshooting
Xerox
®
AltaLink
®
C80XX Series Multifunction Printer 313
User Guide
Fax Problems
This section includes:
• Problems Sending Faxes ............................................................................................................................................. 313
• P
roblems Receiving Faxes ........................................................................................................................................... 314
• Printing Fax Reports...................................................................................................................................................... 315
If your printer cannot send and receive faxes, ensure that the printer is connected to an approved analog
telephone line. The fax machine cannot send or receive faxes when it is connected directly to a digital
telephone line without the use of an analog filter.
Note: If the fax connection is poor, transmit the fax at a lower rate. For the Starting Rate, select Forced
(4800 bps).
Problems Sending Faxes
Symptoms Probable Causes Solutions
The document is not feeding
properly through the document
feeder.
The document is too thick, too thin, or
too small.
Use the document glass.
The document is scanned at an
angle.
The document feeder width guides are
not adjusted to fit the width of the
document.
Adjust the document feeder width
guides so that they fit against the
document.
The fax received by the recipient
is blurry.
The document is positioned incorrectly.
Position the document correctly.
The document glass is dirty. Clean the document glass.
The text in the document is too light.
Adjust the resolution. Adjust the
contrast.
There is a problem with the telephone
connection.
Verify that the telephone line is
working, then send the fax again.
There is a problem with one of the fax
machines.
Make a copy to verify that the
printer can make clean copies and
prints. If the copy prints correctly,
have the recipient verify that their
fax machine is operating correctly.
The fax received by the recipient
is blank.
The document was loaded incorrectly.
• If using the document feeder,
place the original document
face up.
• If using the document glass,
place the original document face
down.
Fax was not transmitted. The fax number is wrong. Verify the fax number.
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