Troubleshooting
244 Xerox
®
AltaLink
®
C80XX Series Multifunction Printer
User Guide
Printer Does Not Power On
Probable Causes Solutions
The power switch is not switched on.
• Open the front door and check that the main power
switch is in the On position.
• At the printer control panel, press the Power/Wake
button. For details, refer to Powering On and Off the
Printer on page 38.
The power cord is not plugged into the outlet
correctly.
Power off the printer, then plug the power cord into the outlet
securely. Use the bracket provided with the printer to secure
the power cord in place.
Something is wrong with the outlet
connected to the printer.
• Plug another electrical appliance into the outlet and check
if it operates properly.
• Try a different outlet.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
Use a power source with the specifications listed in the
Electrical Specifications on page 332.
C
AUTION: Plug the three-wire cord with grounding prong directly into a grounded AC outlet.
Do not use a power strip. If necessary, contact a licensed electrician to install a properly
grounded outlet.
Printer Resets or Powers Off Frequently
Probable Causes Solutions
The power cord is not plugged into the outlet
correctly.
Power off the printer. Confirm that the power cord is plugged
in correctly to the printer and the outlet, then power on the
printer.
A system error occurred.
Power off the printer, then power on again. If the error
persists, contact your Xerox representative.
The printer is connected to an uninterruptible
power supply (UPS), extension cord, or power
strip.
Only use an extension cord designed to handle the electrical
current capacity of the printer. For details, refer to Electrical
Specifications on page 332.
A network configuration problem exists.
Unplug the network cable. If the problem is not resolved,
contact your system administrator to reconfigure your
network installation.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
Use a power source with the specifications listed in Electrical
Specifications on page 332.
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