Xerox WorkCentre 5022 User Manual

Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-2
Machine Problems
Check the machine's status again if you suspect a malfunction.
Symptom Possible Cause Remedy
The machine is not
powered on.
Is the power switched on? Switch the power on.
Refer to Power Source on page 3-7.
Is the power cord plugged
into the power outlet?
Switch the power off and make sure the power plug is
inserted securely. Then switch the power on.
Is the power cord
disconnected from the
machine?
Does the AC outlet supply
power properly?
Connect another appliance to the outlet to verify the
power supply.
The Error indicator
is blinking.
The system of the machine
or the components
installed may have a
problem.
Switch the power off, then on again. If the problem
persists, contact our Customer Support Center.
The Error indicator
is lit.
Is paper or document
jammed?
Remove the jammed paper or document.
Refer to Paper Jams on page 13-46.
Refer to Document Jams on page 13-55.
Is the machine front cover
or another cover open?
Follow the instructions in the displayed error code to
take the required action.
Refer to Error Codes on page 13-32.
The display is dark. Is the Energy Saver button
lit?
The machine is in an energy saver mode. Press the
control panel's Energy Saver button to turn off the
energy saver mode.
Unable to print
or copy.
Is there an error code
displayed in the control
panel's display?
Follow the instructions in the displayed error code to take
the required action.
Refer to Error Codes on page 13-32.
Is the power cord
connected?
Switch the power off and make sure the power plug is
inserted securely into the power outlet. Then switch the
power on.
The Data indicator
does not light even
though you
instructed the
machine to print.
Is the interface cable
connected?
Check the interface cable connection.
Refer to Using the USB Interface on page 2-4.
Is the computer’s
environment correctly set?
Check the computer’s environment, such as print driver
settings.
Unable to print
although a print
job is instructed to
Tray 5 (bypass).
Is the specified paper size
loaded in the tray?
Follow the instructions in the displayed error code to
place paper of the correct size, and then try again.
Refer to Error Codes on page 13-32.
Refer to Loading Paper in Tray 5 (Bypass) on page 4-7.

Xerox WorkCentre 5022 Specifications

General

Copy Resolution	Up to 600 x 600 dpi
Scan Resolution	Up to 600 x 600 dpi
Connectivity	USB 2.0
Functions	Print, Copy, Scan
Duplex Printing	Manual
Paper Sizes	A3, A4, A5, B4, B5
Memory (Standard)	128 MB
Print Technology	Laser
Print Speed	Up to 22 ppm
Print Resolution	600 x 600 dpi
Copy Speed	Up to 22 cpm
Operating System Compatibility	Windows, Mac
First Page Out Time (Copy)	8 seconds