Problem Solving
Xerox
® 
WorkCentre
® 
5022/5024 Multifunction Printer
User Guide
13-39
034-757 An error occurred during fax transmission. The machine will automatically recover. 
Wait for a while, and try again.
034-761
034-765
The recipient in the Address Book is incorrect. Confirm the recipient`s address, and try 
again. If the same message is displayed 
again, contact our Customer Support 
Center.
035-550 An error occurred during fax transmission. Switch off the machine power, make sure 
that the display is blank, and then switch on 
the machine power.
035-703 An error occurred during fax transmission. The machine will automatically recover. 
Wait for a while, and try again.
035-704 An error occurred while sending a fax. The machine will automatically recover. 
Wait for a while, and try again.
035-708
035-728
035-741
035-748
035-758
035-759
An error occurred while sending a fax during fax 
transmission.
The machine will automatically recover. 
Wait a moment, and try again. 
035-761 An error occurred during fax transmission. Switch off the machine power, make sure 
that the display is blank, and then switch on 
the machine power. If the same message is 
displayed again, contact our Customer 
Support Center.
036-506 An error occurred during fax transmission. The machine will automatically recover. 
Wait for a while, and try again.
036-550 An error occurred during fax transmission. Switch off the machine power, make sure 
that the display is blank, and then switch on 
the machine power.
036-700 An error occurred during fax transmission. The machine will automatically recover. 
Wait for a while, and try again.
036-740 An error occurred during fax transmission. Press the control panel's Stop button, and 
cancel the job.
036-777
036-796
An error occurred during fax transmission. The machine will automatically recover. 
Wait for a while and try again.
041-210
041-211
An error occurred in Tray 1. Switch off the machine power, make sure 
that the display is blank, and then switch on 
the machine power. If the same message is 
displayed again, contact our Customer 
Support Center.
Error Code Cause Remedy