Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-42
077-212 An error occurred in the One Tray Module. Switch off the machine power, make sure
that the display is blank, and then switch on
the machine power. If the same message is
displayed again, contact our Customer
Support Center.
077-300 The front cover is open. Close the front cover.
077-301 The left cover A is open. Close the left cover A.
077-305 The two tray module cover C is open. Close the two tray module cover C.
077-309 The one tray module cover B is open. Close the one tray module cover B.
077-900
077-901
A paper jam occurred in the left cover A. Remove the jammed paper.
Refer to Paper Jams on page 13-46.
077-904 A paper jam occurred in the one tray module
cover B.
Remove the jammed paper.
Refer to Paper Jams on page 13-46.
077-905
077-906
A paper jam occurred in the two tray module
cover B or C.
Remove the jammed paper.
Refer to Paper Jams on page 13-46.
091-313 An error occurred. Switch off the machine power, make sure
that the display is blank, and then switch on
the machine power. If the same message is
displayed again, contact our Customer
Support Center.
091-401 The drum cartridge needs to be replaced. Replace the drum cartridge. Call the
Customer Support Center to order
replacement consumables/periodic
replacement parts. Have product codes
ready.
Refer to Replacing the Drum Cartridge on
page 12-7.
091-402 The drum cartridge needs to be replaced. Replace the drum cartridge. Call the
Customer Support Center to order
replacement consumables/periodic
replacement parts. Have product codes
ready.
Refer to Replacing the Drum Cartridge on
page 12-7.
091-406 The drum cartridge life is over. Replace the drum cartridge. Call the
Customer Support Center to order
replacement consumables/periodic
replacement parts. Have product codes
ready.
Refer to Replacing the Drum Cartridge on
page 12-7.
Error Code Cause Remedy
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