NoteAction
If the LED is:
• OFF, the unit is faulty, or it does
not have sufficient input voltage,
or the connection of the connector
X2 is not ok. Proceed with step 5.
• Flashing: An internal error has oc-
curred, proceed with step 13.
Check the LINK LED on the Connected
Services Gateway.
4
Use a multimeter and insulating gloves.Measure the input voltage to the Connec-
ted Services Gateway.
5
The input voltage should be 24 V.
Make sure that connector X1 is connected
properly on both ends.
• If the input voltage is normal, pro-
ceed with step 6.
• If the input voltage is abnormal,
Troubleshooting the main com-
puter on page 416.
Tip
For more details, see Circuit dia-
gram - OmniCore V250XT, rev 04 or later.
Make sure that connector X2 is connected
properly on both ends.
• If the connection is OK, proceed
with step 7.
• If there is a problem with the con-
nection, repair the connection and
go back to step 3.
Check that the connector X2 is well con-
nected and the network connection prop-
erties are available.
6
If the RF LEDs are:
• ON, the Connected Services Gate-
way is connected to network and
works well.
• OFF, the Connected Services
Gateway is faulty or the connection
of the connector X3 is not ok. Pro-
ceed with step 8.
Check the indicator RF LEDs on the
Connected Services Gateway.
7
Make sure that connector X3 is connected
properly on both ends.
• If the connection is OK, proceed
with step 9.
• If there is a problem with the con-
nection, repair the connection and
go back to step 7.
Check that the connector X3 is well con-
nected.
8
• If the antenna is not working, repair
the connection or move the an-
tenna to a location with better RF
signal.
• If the antenna is ok, proceed with
step 13.
Check that the right type of the antenna
is connected properly.
Tip
Try moving the antenna to different loca-
tions if the RF signal level is low.
9
Verify that the configuration is done cor-
rectly.
On the FlexPendant, check the connec-
tion log in Backup and Restore.
10
Verify that the mobile operator is detected
(for 3G).
Continues on next page
Product manual - OmniCore V250XT Type B 401
3HAC087112-001 Revision: A
© Copyright 2023-2023 ABB. All rights reserved.
7 Troubleshooting
7.3.8 Troubleshooting the 3G Connected Services gateway
Continued
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