Introduction
Telligence
4PM000224A / 10 August 2022 / Ver. H
Basic System Settings
Priority Levels for Specific Call Types
Priority levels are applied to specific call types. For example, calls made by pressing the nurse
call button on a handset have lower priorities than calls sent when pressing the Staff
Emergency button on a bedside module. The labels and priority levels are configured during
installation. For more information on configuring call priorities, see “Customize Priorities” on
page 17.
Coverage Areas
Nursing duty areas/assignment areas and wards are grouped to form coverage areas within
nursing units. Each coverage area is served by a network of staff consoles and call stations that
handle nurse calls.
Calls from Supervised Telligence Devices
The staff console can be used to oversee or supervise the communication function of another
staff console, annunciator, patient or staff devices. Should a device under supervision lose its
ability to communicate, the Telligence system automatically sends an error message to each
supervisory staff console and annunciator that a communication failure has occurred.
Registering Staff Presence
Staff can identify their location by tapping a Presence button on modules installed in a patient’s
room. This is called “registering presence” in the room. Registering presence activates the
Staff Follow mode, which allows the system to track a staff member’s location. See also, “Staff
Follow Mode” on page 43.
Staff and portable hardware can also be tracked using automatic systems, such as the Ascom
Unite System. Staff members wear badges that are tracked by sensors. As staff members move
about the facility their presence is automatically tracked and displayed in Ascom Unite
application windows. A real-time location tracking system and Unite communication software
are required for automatic presence tracking.
Daytime/Nighttime Modes
Unattended staff consoles or annunciators can be placed in Nighttime mode. Use Nighttime
mode to lower the alert tone volume on consoles so patients are not disturbed at night.
Consoles in Nighttime mode will continue to announce nurse calls. Staff Follow mode can be
configured differently for Daytime/Nighttime mode.
Coverage Area Sharing
Staff consoles and annunciators can share calls and events with staff consoles or annunciators
in other areas. Sharing coverage with other consoles or annunciators makes it possible to
monitor nurse call events originating in areas where staff consoles are unattended — for
example, during night shifts when staffing levels are lower.
Swing Rooms
Rooms that have been configured with an alternate duty area or ward can be moved (swing)
from one duty area to the other as needed. The room must be enabled for swinging by the
installer. A Swing button on the Room List screen of the primary coverage staff console or
annunciator toggles the room between its default and alternate duty area.
To Next Page
Loading...