ASCOM Telligence - Staff Follow Mode

Room Devices
Telligence
43PM000224A / 10 August 2022 / Ver. H
When a staff member registers presence in a room, dome or corridor lights outside the room
show red, amber, or green. When staff presence is cleared from the room, the light
extinguishes.
Registering any level of presence activates staff follow at the Bedside module or staff device. In
manual presence systems, staff members indicate that they have entered a room by tapping
the button corresponding to their staff level. To indicate they are leaving, the staff member
presses the same button again.
In automatic presence systems, staff members wear badges whose movements are detected
by wall-mounted location tracking sensors. As staff members move about the facility their
presence is automatically tracked and displayed on the staff console and dome lights. If the
Telligence system is integrated with an Ascom Unite system, presence also displays in Unite
View.
Staff Follow Mode
Staff follow or call forwarding is the ability to notify staff members of nurse call events that are
occurring in other locations. The purpose is to allow staff to work in a location (staff room or
patient room), and then easily recognize, by system tones, when they are needed in another
location.
During system installation, rooms can be configured with different staff follow modes. Possible
staff follow modes for a room are:
• No Staff Follow mode: No calls are annunciated.
• Fixed Duty Area mode: The Speech module or buzzer annunciates calls originated in its
duty area.
• Console mode: The Speech module or buzzer annunciates calls originated in its assigned
staff console coverage area, which may consist of multiple duty areas or possibly one or
more nursing units.
• Variable Duty Area/Console: Toggles between Fixed Duty Area mode in the daytime and
Console mode at nighttime.
When a room is configured for Duty Area mode or Console mode, it briefly annunciates the
highest priority call that originated in the corresponding coverage area at the time a staff
member registers presence in the room. New nurse calls may briefly annunciate until presence
is no longer registered.
When a system is configured with Staff Follow, it activates when upon staff presence is
detected and deactivates when staff presence is removed.
What happens in the room when in Staff Follow mode?
When registering presence in the patient room, the speaker or buzzer in the room that has
Active Staff Follow modes does the following:
• The room activates its assigned Staff Follow mode.
• When one or more calls is active and presence is registered, the station continuously emits
the staff tone for the call with the highest priority.
• When new nurse calls occur in the room coverage area, a staff follow tone for the highest
existing priority sounds at the speaker or buzzer.